[Resolved] Daikin Air Conditioners / Daikinindia.com — no response from customer service moon air last 3 months | |||
Since last 3 months, service provider moon aircon unable to solve issue I request change of machine or refund the money Dear sir i purchased Daikin split ac model : dtl50cv 1.5 t (In warrnty) Bought from dealer : fourth dimension solution // date:[protected] Complain numbers : ahm[protected][protected] Ahm[protected][protected] All complains handled by : moon aircon, ahmedabad (Daikin service) Concern person from moon aircon : mr. Manish, mr. Jaffar [protected] Machine is in warranty period I have problem of bad smell-odour from my a. C around 3 months & my problem is not solved by the service provider 'moon aircon'. 1. Complained report as per attached on 27.3.2019 where clearly indicates problem is pending. 2. Complained report as per attached on 14.5.2019 where clearly indicates problem is pending & send to ho for further reference No followups has been done since then from moon aircon & service is terribly zero. According to last talk cooling coil needs to be changed but past 3 months they have not done anything. Reason can be heared cooling coil not in stock. But since 3 months it can be procured from anywhere in india Moonair person mr. Manishbhai also not picking my phone. Really feel depressed seeing such a service from daikin. Request for full money back or change by complete new machine. Hope a kind & good response. Attached complain reports as proof.. Sapna / nimish vora Was this information helpful? | |||
Jul 23, 2019 Complaint marked as Resolved Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint. Verified Support May 27, 2019 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Sapna, Thanks for sharing the detail with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Verified Support May 29, 2019 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Sapna, Sorry for the inconvenience caused. Our team is still working on your concern and will get in touch with you soon. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Verified Support May 31, 2019 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Sapna, Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Verified Support Jun 03, 2019 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Sapna, We understand our team got in touch with you and shared all the requisite information. Furthermore, we would request you to get in touch with the dealer for a refund. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Verified Support Jun 07, 2019 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Sapna, Apologies for the inconvenience. We have re-escalated your concern to our team and will get in touch with you at the earliest. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Verified Support Jun 21, 2019 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Sapna, We understand that our team got in touch with you to share the requisite solution for your concern but we didn't get the permission to proceed further. Feel free to get in touch with us if any assistance is required. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] | |||
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