[Resolved]  Daikin Air Conditioners / Daikinindia.com — outdoor unit motor and pcb service

My daikin invertor ac model outdoor unit was not working from 2 nd oct'17. I tried to call customer care and then i tried r. R airconditioning engineers, chennai.
They came on 3rd and said fan motor jam. They took fan motor, outdoor and indoor unit pcbs. They are travelling by two wheeler, attending other service calls and handing over parts at your service center next day. Service center analysed on 4th and telling that fan motor and out door unit pcb to be replaced. They will take one day to get spare and we need to pay advance for the service. Rrae will come collect advance, this is our procedure. They will come and complete the service by 6th. This is not peak period as a customer we are the sufferer as per your procedures. Can i expect some solution to my problem and other customers in future. Thanks in advance prasad