[Resolved]  Daikin Air Conditioners / Daikinindia.com — pathetic service for my 1 ton inverter ac

Address:522508

I have purchased daikin 1 ton inverter ac 2 years back. It suddenly stopped working couple of days back. Raised a complaint with customer care, they are prompt to send a technician.
Now the story starts. Technician is not bothered to check the indoor or outdoor unit for the problem, he just checked the error code on remote which is u2 and concluded that the problem is with pcb and demanded 500 rs for just the visit!
Moreover he is not bothered to open and check the outdoor unit to see what could be the problem with pcb (It could just be a burnt or faulty capacitor or resistor or diode)
Based on error code, he is blindly asking us to replace the pcb which costs 12k. As pcb comes along with the fan pcb alone cannot be replaced and both should be replaced together.

Seriously!!! What the crap!! Do daikin so called world class company designs so badly?
And why the hell do i need a technician to visit my place and paid 500 if he is just checking the error code on remote and suggesting a whole part replacement wihout checking the option of repair.

Can't i check the error code my self??

Daikin customer care, is the statement by your technician true that pcb along with the fan should be blindly replaced for error code u2 and it costs 12k and there is no option of repair? If yes then i pity myself for buying daikin ac by trusting your brand.
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Jul 3, 2018
Complaint marked as Resolved 
Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
May 24, 2018
Updated by Vamsi Inaganti
My mail I'd is vamsi.[protected]@gmail.com and contact is [protected]
Verified Support
May 24, 2018
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Vamsi Inaganti,

We sincerely regret the inconvenience you have faced. Please share your complaint/contact number, complete site address and dealer's name so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on :[protected]
May 26, 2018
Updated by Vamsi Inaganti
My complaint number is VIJ[protected] and my customer number is 11614129.
City is guntur, Andhra Pradesh.
Contact number is [protected]
Verified Support
Jun 02, 2018
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Vamsi Inaganti,

Our team got in touch with you and you informed that you are out of the station and you will contact us when you will be in hometown.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on :[protected]
Jun 05, 2018
Updated by Vamsi Inaganti
Thanks for the update, I am back from the outstation. Can you please ask your team to contact me?
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My complaint number is VIJ[protected] and my customer number is 11614129.
City is guntur, Andhra Pradesh.
Contact number is [protected]
Daikin Air Conditioners / DaikinIndia.com Customer Care's response, May 28, 2018
Verified Support
Dear Vamsi Inaganti,

Thanks for sharing the requisite details with us. Please be assured that we are working on your concern and we'll get back to you soon with an update.

Regards,
Daikin Team
Customer Support
Mail ID: [email protected]
Or SMS : <DAIKIN> / Give missed call on : 92 101 88 999

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