[Resolved]  Daikin Air Conditioners / Daikinindia.com — worst after sale service

I had done a major blunder by buying a daikin invertor ac 2 years back.
Most problematic ac i have ever seen in my life. I am sharing the mail communication for my problem with daikin, it will clear that what kind of service you will get after buying this ac.
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Siddhartha siwach
2:52 pm (55 minutes ago)

To cs, wc. Del, vishwa. Tiwari, sandeep. Singh
Your hi tech engineer persons visit today to take the outdoor unit for changing the compressor (Which is under warranty and was changed just 4 months back).
Now they are saying they are unable to work on the outdoor unit because of it's location, in spite of telling them that the last time when compressor was changed (From air command engineers) the location was same. Last time they have taken out the unit from the same place changed the compressor at my home itself and installed the unit at the same place where it is right now.
I live in a flat and all the other flats in my society has outdoor unit installed par the same place and leave that when daikin engineers has already worked on the outdoor unit on the same location 4 months back, what is the problem now, why your engineers show unnecessary attitude to customers... Why.

Now the hitech engineer persons have also taken out the refrigerant from the unit and what little cooling /working it was doing is also gone now it is just a costliest crap i've ever got.

Kindly look the kind of after sales service you people are providing.

Now i am not giving a single paisa to daikin company and you people has to replace the whole unit with a new one. I am literally fedup from the last eight months calling you/writing mails and now this is seriously hightime..

And i need a written confirmation (Do not call now) on this mail within next 3 hours with the date and time by which my unit will be replaced the new one otherwise i have to route my problem/harassment through consumer forum.

On sep 20, 2017 1:26 pm, wrote:
Dear mr. Siddhartha,

Thank you for writing to daikin india.

We have seen your concern and are concerned about it.

Our service team will get in touch with you shortly to understand the concern for resolution.

While appreciating your patience & trust, we regret the inconvenience caused to you.

We have raised a service request vide ticket no. Del[protected]

Should you need any further assistance, please get in touch with us by sending sms to[protected] or giving a missed call at[protected].

Warm regards,

Nidhi kaushik

Daikin air-conditioning (India) pvt. Ltd.,
Customer care helpline:
Sms : to[protected]/give missed call : to[protected]
Toll free :[protected] /[protected] /email : [protected]@daikinindia.com
From: siddhartha. [protected]@gmail.com
Sent: september 20 2017 08:17:46 am
To:[protected]@daikinindia.com
Subject: re: [ ticket: 998596 ] re: daikin brand value diminishes - del[protected]-del[protected]

Again i have paid rs. 475 last week, but problem not solved.

On sep 9, 2017 5:31 pm, "siddhartha siwach"
Wrote:

after 5 months of follow-up and several mails to you the pcb was changed
in july 2017 with an expense of rs.7000 and after 1.5 months now the same
problem arises again... Kindly suggest what should i do.

on jun 2, 2017 3:28 pm, wrote:

dear sir,

we acknowledge the receipt of the below mail of yours and have allocated
the same, to the concerned authority for immediate attention and necessary
action.

we will ensure to attend the same on faster note, will keep you posted on
the action. Alternatively you can always get in touch with us on our toll
free customer care no.[protected] /[protected].

inconvenience deeply regretted.

thanks & regards
kanishka
daikin air-conditioning (India) pvt. Ltd.,
customer care helpline:
sms : to[protected]
give missed call : to[protected]
toll free :[protected] /[protected]
email : [protected]@daikinindia.com

*from: *siddhartha. [protected]@gmail.com
*sent: *june 02 2017 12:59:27 pm
*to:*[protected]@daikinindia.com
*subject: *re: [ ticket: 998596 ] re: daikin brand value diminishes-
del[protected]

is there any solution to the problem???... Kindly clarify

on thu, jun 1, 2017 at 7:40 pm, siddhartha siwach
siddhartha. [protected]@gmail.com wrote:

still no one showed up for changing pcb.

on jun 1, 2017 11:28 am, "siddhartha siwach"
wrote:

dear nidhi

as the problem was due to faulty compressor (Which is under warranty)
which further causes malfunction of indoor and outdoor pcb's.

i will not pay for the pcb's as the same has to be changed because of
faulty under warranty compressor.

regards

siddhartha

[protected]

on thu, jun 1, 2017 at 8:28 am, wrote:

dear sir,

we have forwarded your request to the concerned dept. And shall ensure
quick response.

we shall ensure to provide desired services.

while appreciating your patience & trust, we regret the inconvenience
caused to you.

thanks & regards
nidhi
daikin air-conditioning (India) pvt. Ltd.,
customer care helpline:
sms : to[protected]
give missed call : to[protected]
toll free :[protected] /[protected]
email : [protected]@daikinindia.com

*from: *siddhartha. [protected]@gmail.com
*sent: *may 31 2017 07:41:35 pm
*to:*[protected]@daikinindia.com
*subject: *re: daikin brand value diminishes

so guys more than 1 month had passed and the ac is still not working.
after replacing the outdoor pcb twice and the once the indoor pcb, the
engineer from daikin concluded that the compressor is faulty.
so 2 days back the compressor was replaced and after that again the ac
didn't work and i was told that the outdoor pcb has to be replaced
again (Which was to be done the very next day), and till the time i am
writing mail to you nobody has turned up to complete the work.
about 10 days back when the indoor pcb was changed, the engineer told
me
that the outdoor pcb has also to be replaced and he will be back with
the
same the next morning, but i was so fed up at that time, i personally
went
with the engineer to gurgaon to get the pcb and to be replaced the
same
evening. But the result was nil as the ac didn't work.

i even stopped following up for the same from today itself.

daikin has to pay for the suffering which my family had to face from
last 1
month as from the last 1 month the ac on my wall is just a showpiece (I
even
can not say it is a show piece as it also doesn't have nice looks).
i have paid the premium rates for daikin ac to have prompt solution to
problem and not to follow-up for days to get my ac repaired.

i will take this issue to consumer forum till i get compensation for
the
suffering for me and my family.

regards

siddhartha
[protected]


on may 18, 2017 4:09 pm, "siddhartha siwach"
wrote:

daikin team

i have bought a daikin invertor split ac model ftkp50qrv16 1.5 years
back
from ashoka electricals sector 16 faridabad for rs. 51000.
at the same time i have bought another similar ac (Samsung invertor
split)
which costs me rs 36000.

so you know i have paid extra rs.15000 on brand value of daikin that i
will
be getting better performance and good feedback on customer service.

however if i compare the performance between samsung and daikin ac
there
was no difference.

from last 1 month the daikin ac is having problem of no/less cooling
as
the
odu fan and compressor does not start only the indoor unit is working.

i contacted daikin customer care on 23 and 24 april but didn't get any
call
back only received a sms "*we will get back to you shortly*",
finally i was able to registered a complaint on 27 april 2017 with
daikin
customer care and the complaint no. Is del[protected].
the complaint was attended by the persons from*"air command engineers,
91-[protected]"*, they told me that the circuit
board
of
the outdoor unit has problem and has to be repaired/replaced, so they
took
the board for repairing and came back the next day and after
installing
the
problem was not rectified, so they have given different reasons that
the
stabilizer is not working properly, there must be problem in the
electrical
line and what not.

however as the problem was not solved we have not given the repairing
charges for board which they told was rs. 1200 but they begged me for
the
visit charges which i had paid of rs. 450.

on the next day when i called air command engineers, i got a reply
that
the circuit board has to be changed and i will get a callback from the
central team (I dont know what is a central team???) of daikin, but
for 4
days i didn't got any call.

again on 5th may 2017 i registered a complaint (No. Kol[protected])
which was also appointed to the same service center in which i told
them
the circuit board has to be replaced but 2 new service personnel came
and
they started to check the equipment from scratch.

finally after 1 hour they took out the circuit boards from both inside
and
outside unit and left the indoor unit open and assured me that they
will
back with the solution next day.

but after calling them for next 2 days on the third day 2 new persons
was
there to attend the problem and after installing the pcb's they
problem
was
not rectified. So they told me that they tried to repair the pcb's but
was
unable to do so (This was the second time the daikin engineers try to
repair
the pcb's but failed... Clapping).

now from last 10 days i am waiting and calling everyday for the pcb
replacement but i am getting different replies (Only 1 card was in the
warehouse and it was given to someone else... The other card is
coming by air from pune... Our warehouse is changed from
delhi
to gurgaon... Blah blah blah).

so, now i need to knock the door of consumer court for the solution as
after
paying rs. 15000 extra just for a brand i am not getting services as i
should deserve.

i the month of may 2017 when the temperature of delhi ncr are touching
new
highs, the daikin ac is also doing the same.


siddhartha

[protected]