Dakshin Haryana Bijli Vitran Nigam — Electricity cut off

Hi sir,
There is lot of electricity cut off is happening every week. Few times are fixed for cut off and electricity supply is not coming during this time like sunday after 9pm, friday during same time.
Once we do complaint, they say it will come in half an hour, after that 2-3 hours lapsed but still it did not come.
No proper service is there, even it is intolerable that in so much hot days every week electricity cut off is happening.
Please take action on urgent basis. Very uncomfortable circumstances has be generated.
We are surviving in very bad condition. Everyone has to go to office on next day and these guys does not rectify the issue for 2-3 hours. Gurgaon condition has become worst than a village even. Is this electricity department supplying electricity to other industry but cutting public electricity? Why on routine basis at same time the electricity is cut off.
Is there anyone who could do inspection over them. Their website grievance is also worst and never heard.
Please do some help to get rid of such cases. We are paying taxes regularly and we are tolerating all this bad services.