Dakshin Haryana Bijli Vitran Nigam — no light since 15 hrs in ip colony sector-33 faridabad

Hello,
There is huge power cut at i. P. Colony sector-33 faridabad, approx 15 hrs.in day. Customer care number is shut down and sdo/je is not taking the responsibility to resolved the problem, where we will go to complain the issue. Also, there behavior and way of talking is very rude. People living in this colony 100% tax payer and 100% bill payer are living but suffering from lots of problem.
There are several types of tax included in the electricity bill but no maintenance is being done. Faridabad so called smart city but condition is worse than village.
There is no any escalation matrix that after too much problem whom we can contact