[Resolved] Datawind — Non Refund of Partial payment of 800 rs

Vishalji Jangir

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra

Hello, I had ordered a Tablet (notebook) from Datawind for which i had paid 4000rs + 300rs. It was told that the Tablet connects to the Wifi but upon usage the Tablet was unable to connect to Wifi. Later, I had placed the Tablet for return with the compaby and the same was done with a refund of only 3200 rs. Remaining 800 rs has still not been refunded. I had tried contacting them but no refund has been received till date. The company has given false details and made false promise about the product which is incorrect and upon returning of the product they deduct 20% of the total amount (800 rs). Datawind says that it is their company policy. If this is the case then they shouldnt provide wrong information about the product and charge customer for their mistakes. Request you to refund the remaining amount ASAP. Please contact [protected]. email id - vishal.[protected]@gmail.com regards, Vishal Jangir

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Aug 14, 2020

Complaint marked as Resolved

Datawind Innovations customer support has been notified about the posted complaint.

Sep 30, 2014

Updated by Vishalji Jangir Hi,

After the above made complaint, I had received call from DataWind ([protected] & [protected]) who accepted to make the pending payment of 800 rs but the details which they are asking is non authorized.

The executives are requesting us to give them with Debit Card number, CVV number and the One time password of the Card.
I suppose this details should never be disclosed to anyone and disclosure of the same may lead to some fraudulent activities.

I had asked to issue a cheque or transfer 800 rs to my account number but the same request was not accepted by them.

Kindly help me with the same.

regards,
Vishal