DD Motors — Complaint against maruti insurance for issue me ncb certificate

Address:

dehradun

Myself dr sanjay Agrawal is an owner of mariti swift dzire since 2010.throughtout this period i got the insurance for the vehicle through maruti insurance at dd motors

recently after so long i planned to purchase a new car from outside maruti.I contacted maruti insurance on 25.12.20 requesting them to inform about the procedure to transfer the ncb of my present insurance to new vehicle.i was asked to submit an application along with copy of RC & insurance which i did.
On 26.12.20 i again queried about the status of my application when i was informed that i have to resubmit the application in a changed version.I resubmitted the same
Now i am being informed that it will take 7 days for addressal of my problem .

i have 2 issues
if my application was not correct i could have been informed so that reapplication could have been submitted in time

it takes n number of phone calls to talk to the concerned person( Ms Renu). in none of the incidence she informed me the status

this is in contrast to the time when renewal of policy is to be done when all sorts of incentives and collection and sending of policy to my residence is provided by dd motors. those time we are given assurance that all needful will be done and we receive calls at anytime convinient to ddmotors

i had a similar bad experience in 2010 when the incharge of true valve was not addressing my calls of RC transfer and disconnecting the calls
i enquire why such incidence happen when dd motors needs to look after their client

i have send 2 mails to ins.[protected]@ddmotors.net on 25.12 and 26.12.20 from my email (same as above).Call registry of dd motors can be checked for number of calls received from [protected]

i hope that this issue will be addressed and needful be done
Hoping corrective measures be taken

Dr Sanjay Agrawal
AIIMS, Rishikesh