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DD Motors — Not getting policy paper

Sir, its dr sumit, my car no. is hr20ad8924. I had made insurance on 8feb 2017. But still not received the policy paper
I had wasted my lot of time to call but only answer was tell us car no. we will call u back
I dont want sorry and apologize.
I was promised, i will get papers in 2 days
Where is delay
Who is responsible
What is legal action for this
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