DD Motors — Replacement of starter (Self)

Address:New Delhi, Delhi

T Sir, I am a proud owner of Swift zxi which was giving me trouble free service till 20000 kms and very recently it started giving me starting trouble and i had to resort to start by a push. Since the car was due for service which falls due at 20000 kms I contacted D D Motors. I send the vehicle to them and highlighted the problem. I had requested them to replace the faulty starter as the car was under warranty. they said that they will be sending the starter to the vendor and refused the replacement and since I need the car for everyday commutting it was difficult to ieave the car for two days at the workshop. My only question is when the car is under warranty why the starter cannot be replaced.
Thanking you
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    +91 11 4862 6507
    DD Motors Address
    A-1, Udyog Nagar, New Rohtak Road, Peeragarhi, Nangloi, New Delhi, Delhi, India - 110041
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