[Resolved]  Deal Surf — Cheating/Fraud online transaction

Address:

Kolkata, West Bengal

Sir, On 5th-Feb-2014, I got a call from the phone number [protected]. The person introduced himself as Avhishak Bharadwaz (Manager) and told that “he is calling on behalf of SBI Credit card”. He said that there is an card upgrade offer with onetime payment of 7888. This offer is for only the selected customers having good track records with the bank. He mentioned the following benefits of this card upgrade: 1. I will get 25% discount on the bill by using this discount card on 5000 select outlets in Kolkata like “Big bazar”, “Pantaloons” etc. This discount will not be applicable on Petrol, Diesel and Gold. 2. Additionally some gifts will be provided with this card, those will be Branded Sports Show, Trouser and Shirt of Arrow brand, One 2 night and 3 day hotel stay voucher and Polo (Wallet, Belt and Wrist watch). Since it was on behalf of SBI, I agreed upon availing the service. He also told that, since he is calling on behalf of SBI, he has all my information and I need not to disclose any thing. After that he initiated the IVR automatically and deducted the amount 7888 form my credit card. But when I verify the transaction details on the sbicard.com, it showed that the transaction was done by “Deal Surf Delhi” not SBI. After that I search for “Deal Surf Delhi” in google.com and find that they sold one of their product to me on the name of SBI, which is as follows: http://dealsurf.co.in/service1.html So, this is a kind of fraud transaction. After that I called the SBI Credit Card customer care and ask them to cancel the transaction because it was done by cheating/fraud. But the customer care executive told that, “There is only memo generated for this transaction and real transaction does not happen. So, we cannot do anything until the actual transaction occurs. Only after that we will accept the complaint”. So, I didn’t get any help from SBI Credit Card division. After that I called that person multiple time to cancel my transaction because it was a fraud transaction. But he told that the cancellation is not possible. So, I started waiting for the SBI Credit Card Bill generation. In the meantime a parcel came to me without any “From” address on 14th-Feb-2014. When I opened it, I realize that, this parcel was form Deal Surf. The packaging of the individual gift items was so badly tampered, that on the first impression, those ware looking like used products. Now when I see the card, it was neither provided by SBI nor a VISA or MASTER card. It was a “W Card” provided by “senatorinternational.in" web site, which is down since 18th-Feb-2014. After this, I again called that person and told him to take back the items and returned my money back but he didn’t agree. On 17th-Feb-2014, I got my Credit card bill for the transaction and called him again and told that “If you don’t take your products back and return my money, then I will complain against your company”. After that he told me to provide my email address in sms, so that he can email me the parcel return mailing address. But even after multiple follow-up, they didn’t send any mail and not saying anything on how I will get my money back. In the meantime I found the similar type of complaint against “Deal Surf” in this site using Google search which is given below: https://www.consumercomplaints.in/deal-surf-online-store-fraud-online-transactio...⇄ Please help and let me know what to do. I want my money back. This type of cheating or fraud activity must be stopped.