[Resolved]  Dealshare — Order not delivered till date 17days gone

Address:

Dealshare

I ordered groceries from Dealshare India on 31st July 2022 and the expected delivery date of the same was 2nd Aug. But the same has not been delivered till now even after complaining again and again regarding the same. I complained about the order on 7th Aug and they assured me that it would be delivered in the next 24 to 48 hours. I called again after 48 hours but they said that the issue has been escalated to the response team and that action would be taken soon, but after then too there is no update on my order. Now I am calling the respective customer care and getting the same response again and again and there is no resolution of my order today date 16 Aug It's been a Half month over and there is no response and update over my order even after 17th days of ordering.
Now I am worried that If I cancel the order would I even get the refund or not as I have already seen the complaints of the people reporting that their refund is stuck.
The Order Bag ID is 49718612, and I have shared the screenshot of the order as well with this complaint.