[Resolved]  Dealsothon Online Pvt Ltd. — Promised item and gift not delivered

Address:100048
Website:FASHIONTHON.COM ; DEALSOTHON.COM

Order details

Order id: 1614
Date added: 17/03/2016
Payment method: credit card
Email: [protected]@gmail.com
Telephone: [protected]

I had ordered iball cobalt oomph 4.7d mobile phone thru fashionothon.com for inr 4, 999/- on 17th march 2016. As a promotional offer and on my online buying rating, they have confirmed that i will get dell inspiron laptop as an assured gift along with the mobile phone.
I am surprised that a courier parcel from dealsothon was delivered to my address in my absence on 24th march 2016. The label on the package is printed as "lotto combo" + assured gift "mont blanco suit length.
These are not as per my order which i had informed over phone and also i was informed that to the executives, sumit, puja and rohit. Also, the assured free gift was dell inspiron laptop and not the stupid mont blanco suit lenght.

My order was for asus zenfone go or iball cobalt oomph 4.7d.
I have not opened the package and it is lying as it is. You may have the same picked up and refund the amount to my credit
I have been in touch with the fashionothon executives (Puja, pari & pankaj), floor manager (Sweta & jyothi), assistant manager (Ankit), they are now telling me to pay an additional inr 5, 000 to get a mobile phone as they dont have mobile phones in their offer list. These executives misguided me and cheated with my money.
When i had claimed refund, they informed me that it is not possible and i have to take what they provide. The executives sumit, deepak and rohit are avoiding my calls eversince and allowing the ladies to speak to me. This company is atleast speaking to me everyday though they are not able to fulfill their promises.
Take stringent action and make them to refund double the amount to my credit card account for failing to honour their promises while taking the order and the payment from the customers.
Was this information helpful?
No (0)
Yes (0)
Apr 21, 2016
Complaint marked as Resolved 
Dear Team, The Company has finally resolved my complaint after a month long follow up. Consumer Complaints Team have done a very good job in following up and resolving my complaint. The Company had called me many times to ensure that I got the items ordered and also requested me to withdraw my complaint with Consumer Complaints forum.
DealsOthon customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2016
DealsOthon Customer Care's response
For further queries http://www.dealsothon.com/complain/login.php
Complaint comments 

Comments

Dear VENKATA RAMANA A,

Greetings from Dealsothon Online Pvt ltd.

We understand the concerns you have highlighted. Also, we would like to inform you that our executive will connect with you regarding the concerns you have shared.

For further queries http://www.dealsothon.com/complain/login.php

Sincere Regards,
Dealsothon Online Pvt ltd.
Dear Sirs,

Today I received a call from Dealsothon Online Pvt Ltd, and once again they have gone back on the promises made by their colleague Manish.
Manish informed me on Friday (on 2nd April 2016) that he would forward the item I had ordered for (iball Cobalt Oomph 4.7D mobile phone) within 2 days.

Today, I had received a call from their Senior Executive Kusum stating that they have obtained the product but will not ship unless I return the wrong cannot ship unless I return the wrong item received by me, they will not courier the mobile phone to me.
This is unfair as they are responsible to take back the wrong items delivered to me when they make arrangements to courier the ordered item to me. The same courier company will deliver the product and pick up the wrong item delivered to me at the same time. This lady, Kusum was saying that it is as per their "returns" policy.
I don't want to be cheated once again by the same company. Request you to intervene and take stringent action on these defaulters and make them abide by their promises to me immediately.

This company seems to be a big fraudulent one as I have been receiving calls from others who got cheated by them.

Thank you !
Venkataramana
Mob# [protected]
Dear Consumer Complaints Team,

Fashionothon / Dealsothon have finally fulfilled their promise today by couriering my ordered item, iball Cobalt Oomph 4.7D.
I am very happy with the entire consumer complaints team for their prompt follow up and the positive outcome.

With this I would like to withdraw my complaint on the company Dealsothon Online Pvt Ltd / Fashionothon and would like to close this case amicably.

Thank you so much for your services. Deeply appreciated !

Venkataramana Asuri
Mob# [protected].

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    DealsOthon
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    45%
    Complaints
    95
    Pending
    0
    Resolved
    41
    DealsOthon Phone
    +91 11 4744 5555
    DealsOthon Address
    Kalkaji, New Delhi, Delhi, India - 110019
    View all DealsOthon contact information