Decathlon — decathlon refused to replace my arpenaz 100 lady pink sandals

Address:

Mumbai City, Maharashtra

I purchased arpenaz 100 lady pink hiking sandals from decathlon store at r-city mall ghatkopar in july-2019 for which the computer generated bill print which i had has faded out and at the time of purchase i was told that the sandal has two years warranty, but unfortunately the sandals got torned within three month of purchase from left side.in october 2019 i visited decathlon store they replaced and i have received a new same sandals which also torned within two months of purchase. I have been hardly using the sandals for normal hiking purpose not on regular basis but the sides of sandals has started tearing apart. I visited decathlon r-city mall ghatkopar twice but the representative says that replacement will not be provided for more than one time, even though the warranty is in place and as stated earlier, will be replaced. I am a regular customer of decathlon and purchased so much products from the store with full satisfaction, but this time i am totally unsatisfied from this pair of sandals and also the behaviour of decathlon r-city mall ghatkopar employees. Your early revert for this query is anitcipated otherwise i will take help of consumer forum.