Decathlon — My Quechua shoe got torn(damaged) naturally

Address:Mumbai City, Maharashtra

Dear Sir/Madam, I am writing this letter to inform you that i had purchased above mentioned brand from Mount Sport Academy shop which is located in Borivali when spoke with the shop keeper about the shoe torn(damage) naturally and as i am on warranty he happened to tell me that, they are now only a dealer and for any replace or under warranty need to consult you, so accordingly i get in touch with you through the dealer. Now here i attached the picture of the my Quechua shoe torn(damaged) naturally and hope you will do the needful as soon as possible. Thanking you, Yours faithfully Pinku Das (0)[protected]. (0)[protected].
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Comments

Really poor and rude customer service from your representatives at Decathlon, Vytilla
Stating baseless claims and conditions to cover up for fault on their side (the bad's stitching has worn off on two major sides)
I'm really disappointed in my purchase and after sales experience
I want an appropriate solution and soon as possible
I tried uploading a pic to show you the intensity of damage/defect but it states a photo of more than 2 Mb can't be uploaded

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    Mumbai
    Maharashtra
    India
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