| Address: | UNIT #210, LEVEL 2, PRESTIGE CENTER POINT, EDWARD ROAD,, Bangalore, Karnataka, 560052 | | Website: | www.deccanrummy.com |
My withdrawal balance is rs. 2772 (19 sept, 2019). I tried to withdraw rs.650. I was playing game at 3.30 am, after that i put my mobile in flight mode. At that time withdrawal balance was around rs 1980.
When i see in the morning the amount is rs. 39. I was shocked to see that al my amount got reduced. Then i saw the history there were many games played from 5.30am to 07:00 am (19th sept, 2019) in the morning. My mobile is in flight mode i didnt play the game.
Someone hacked my account. When i complaint this about [protected]@deccanrummy.com to investigate it whether same player played as opponent and which ip it is played.
Thier reply mail: with reference to your email dated 19-sept-19 regarding balance deduction related.
As per your request we have checked your game details and we found that all the games were played at your end hence the amount has been debited from your rummy account.
also, if you feel someone using your account then we request you to kindly change your password so that no can access towards your account.
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