Delhi Development Authority [DDA] — refund pending for surrendered flat for about a year - application # 1504579

Address:	New Delhi, Delhi, 110044
Website:	www.dda.org.in

Surrender of dda flat 2017 - application # 1504579, flat# 250, siraspur

I applied for dda draw on aug 10th, 2017. I was successful in the draw for siraspur location.
I surrendered the application on dec 17th, 2017 as per the below emails.
Instead of refund i received the demand letter on feb 13th, 2018.

On jan 17th, 2018, i called[protected] dda helpline, they said that demand letter will not be sent who have sent email for surrender.
On feb 07th, 2018, i called the helpline again & they told me that payment will go automatically after 15 days.
On feb 13th, 2018, i called the helpline again & representative informed that funds have been disbursed & i need to contact the bank. Also, he as not willing to tell me his name.

Dda officials have constantly been misguiding & not ready to take the ownership of their responsibilities who are appointed to answer the calls to the helpline.

Payment was made by hdfc bank ref no:[protected].

I was contacted by a dda official for siraspur branch on 17th april & he requested me to come & give an application physically.
I visited vikas sadan ina on 26th april & completed formalities. I was not given any receipt & was assured that i'd receive my money in 15-20 days.
I neither received the money nor my money.
I called dda accounts officer north zone department & the person asked for details & asked to wait for another 10 days.
I called to follow up on that same number for accounts team & i heard that the number is temporarily unreachable.

In short,
I applied for scheme in aug 2017, surrendered in dec 2017 & still am not getting a positive response from any team.

P. S. I have complained on pgportal with 4 reminders on it but the complaint is still open with no response.
No one has ever read or replied to me on emails that were mentioned in the brochure.

Regards
Sumit kumar
+91-[protected]