Delhi Jal Board — adjustment of 20 kl free water per month when the consumption is within it and prevent d. j. b saket office staff from harassing, looting senior citiz

On 19 july 2018, water meter was fixed for d-25 iind floor, krishna park, devil road, khanpur, new delhi 110062
Since then for 25 months, no meter reading was taken on the excuse of non-availability of staff in delhi jal board for taking water meter readings. The water bill was given on an avg. Reading for 25 months. It was told that it would be compensated and adjusted with actual reading keeping in mind free 20 kilolitres/month as provided by delhi gov.
We are given a bill of rs. 15, 000 on much insistence when we asked to regularize the water bill as per the actual readings. Though as on date too our total consumption is 480 litres against 500 litres as provided free by delhi govt, djb is not willing to correct the bill. After many phone calls and repetitive rounds to the office.
We keep a tight check on our monthly consumption and always keep it under 20 kl per month as we have paucity of money and try to save it. Our water bill should be nil as per delhi govt. And should be made accordingly.
Kindly, look into this account and get the needful done.
Djb saket office staff on the first hand bluffed us and now after trapping us in their net is trying to loot money from us through wrong means. First, by giving false assurances and giving arbitrary and ambiguous readings, then blackmailing us by giving such a heavy bill. And, now they are looking for under the carpet money to prepare the correct bill.

When no one comes for meter reading, then how will we avail the relaxation of 20 kl? Please take this into consideration.
Meter installed: 19 july 2018
Meter reading: 11 feb. 2019 – 49 units (7 months) they showed just 49 units against actual consumption of 130 units.

26 nov 2019 – 98 units (16 months). They showed just 98 units on the bill against 317 units.
We use water judiciously and keep our usage under 20kl.
But after many calls, the bill was made on 3rd sep. 2020
3rd sep.[protected]meter units
Now, under with no substantial cause, rs. 15000 rupees are trying to be seized.
Kindly, make our bill as per the delhi gov. Relaxation, which turns out to be nil.
Please help me, i am a senior citizen and an ex-serviceman’s widow. It is very unfair and cruel on these treacherous people of djb saket office to attempt forgery and loot money from me.