Delhi Jal Board — cumulative bill of 2 years

Address:

New Delhi, Delhi, 110019

Hi my name is sugandh narang. I live in delhi azadpur. We have water connec tion in name of my grandfather-in-law, mr. Ramji dass narang. Our connection no. Is [protected]. We have not received any bill for last two and half year either through message or in hard copy. And now delhi jal board has sent us the bill of rs.18, 394 for mar to may 19 period including arrear. When i called to bmc helpline no.1916 the executive (Ms. Fatima begam) was very rude and not supportive. She didn't even heard our problem. According to her it was totally our mistake that we haven't received bill and complaint for that. The person in whose name this bill connection exist is a 85 year old person and his son is also a dialysis patient, that is why noone in the family noticed for non availability of water bill. When i asked for the mobile no. On which they are sending us the bill, she provide me vodafone customer care no. ([protected]). I told her this no. Doesn't belongs to anyone in our family and why they have not validated our number, she said that i is not department's duty to confirm if number belongs to consumer or not. When i asked her for detail who have provided this number for this connection for our family, she refused to provide the detail. It is very obvious that no one in our family have provided that number and the executive didn't provide me the detail as she know that it is the mistake on their part. Also, the due date for payment as mentioned in the bill is 27.05.2019.
I wonder if department thinks that a middle class person earns this much that they can afford rs.18, 394 bill for water. I hereby request you to resolve this complaint and allow us 50% rebate on this bill and also allow us to pay this bill in installments.