Delhi Jal Board — delay in water connection

Address:

E-97 Vishwas Park, Uttam Nagar near taar factory, New Delhi, Delhi, 110059

Hi,
I am a resident of vishwas park, uttam nagar delhi - 59. We applied for water connection with djb on 03.05.2019 with all the required documents but even after almost 10 months we are struggling with regular visits to zo to get the status which shows the same as "sent to zro for field inspection and file sanction".
Even grievance was also filed on 09.01.2020 and was updated by a reputed officer that our file is sent to ho and matter will be resolved in 15 days and complaint was closed. But after 2 months status is still the same as earlier.
Please help us resolving our issue as early as possible because life without water connection is very difficult.
Thanks in advance
Bharti gupta
File no. 2103633/2103634
M. No. [protected]