Delhi Jal Board — excess water billing due to change of category

Address:

North East Delhi, Delhi, 110053

Dear sir with reference to kno [protected] in the name of suraj mani nautiyal which was installed in 1989-90 i would like to put forth the sequence of events that the kno is domestic and was billed accordingly up to 2009 as domestic a category.in 2010 the category was suddenly changed to c-1 and in 2012 category 1a and there after category ii which we don't know from which date. This has been done without any information and justification. We were regularly paying the bill although we have several time visited the office that why our water bill is coming more. We were told that it is semi commercial. We made a written complaint that there is no commercial activity on the water connection and it is solely for domestic use. The department took a survey and confirmed it and changed the category.in the month of may 2017. We have written to the department to please re fund or adjust the extra billing billed and paid by us. We have not paid the bill for want of rectification for extra billing which was of the previous category, since few month. Instead of rectification department has issued a disconnection notice for which this complaint is being forwarded for your honour to issue directive to the concerned department to rectify the wrong billing an either refund the money or adjust in future bill and withdraw the disconnection notice immediately till the issue is sorted out. We expect that justice will be done to us and refund will be given for the wrong billing. Regards anita naudiyal