Delhi Jal Board — inflated bill via sms without sending any actual bill

Address:	New Delhi, Delhi, 110058
Website:	Delhi Jal Board

From:
Ajit Kumar Jain
C-22, Chander Nagar (2nd Floor)
A-Block Janakpuri
New Delhi-110058
To
The Dy Director Revenue (West/S-West)
Delhi Jal Board
C-2/B Park, Janakpuri,
New Delhi-110058
Sept 16, 2017
Dear sir,

Inflated Bill: (SMS received on 18.7.2017 to pay Rs 2189/- ; No bill received followed by another sms dated 15.9.2017 informing that a notice has been issued to pay Rs 2939.64)
New K.No. : [protected]; Old WCN: JP-9573 in the name of AJIT KUMAR JAIN
Meter No. : na[protected]; Consumer Category: CAT-I

I humbly submit that I & my family were staying in Gujrat due to my posting since Nov. 2015. I was being regularly sent inflated bills & the position was finally rectified in bill dated 16.8.2016 (Based on meter reading of 489 dt 9.8.2016) with a credit balance of Rs 2169.08, only after I escalated the issue to Delhi Govt. In this connection, please refer to your letter no. DJB/ZRO (WEST)-1/RTI/PGC/2016/7388 dt 17.8.2016, advising me of the rectification done.
I came back to Delhi only by the end of June 2017, but finally occupied this house in the middle of July 2017. In the beginning of July 2017 some meter reader, Mr Satpal, came but at that time I couldn’t locate the keys of box in which meter is installed, as I was in the process of shifting to this place. The meter reader advised me to send the photo of the reading on whatsapp.

Once I shifted to this place & managed to retrieve the keys, I sent the photo of latest meter reading (as on 17.7.2017) on 17.7.2017 itself. Meter reading was 501. Hence, there is a consumption of just 12 units between the Last Reading of 489 dated 9.8.2016 & present reading of 501 dated 17.7.2017. How can you exhaust a credit balance of Rs 2169.08 & raise a further bill of Rs 2939.64 when the consumption is only 12 units during this period?

I fail to understand why DJB has not taken note of the latest reading provided by me & keeps on demanding adhoc amount without any basis.
I once again request you to send your meter reader and raise a fresh bill based on actual basis. Further, why the DJB is only sending sms and not sending the actual bill?

I hope that DJB will take the necessary steps to rectify the position & send me the correct bill urgently.

Thanking you.

Yours faithfully,

Ajit Kumar Jain