Delhi Jal Board — previous record of bill payment not updated-correction required

Address:New Delhi, Delhi, 110034

Respected sir/madam
I resident of sp-11, maurya enclave pitam pura is using the water connection with kv no. [protected] in the name of shri l. C. Sharma.
I want to draw your kind attention towards the problem we are facing due to resending of previously paid bill with dues upto year 2013.
On 22nd may 2013 we visited your ashok vihar office and met the officer incharge who told me to pay rs. 44800/- in five installments. Which we paid as follows:
22/5/13 - 10000/-
28/6/13 - 12000/-
29/7/13 - 12300/- + 9500/-
31/7/13 - 7000/-
(Photo of receipt attached)
And the bill amount was cleared
After installing the new meter on 1st august 2013 but the next bill we received on 29/5/14 was rs 53169/- which includes previously paid amount.
Even after installing electronic meter till now we are receiving the same bill amount.
We visited ashok vihar office to lodge complaint on 27/8/18 but they said that it was not updated in computer records so you have to pay around 1, 00, 000/- or we will cut your connection then after showing the receipts of payments they told us to pay rs. 25000/- by cheque (Cheque no. 46880-sbi)
Which they will adjust. But the same bill again was sent without any correction.
We visited their 2, 3 times but they did not give any satisfactory answer.
Being a senior citizen i am facing too much of inconvenience and my health is also affected by the tension
So i request your self to look into the matter and update my paid dues
To my record.
I hope you will do action as early as possible.
Regards
Swatanter lata sharma
W/o s. P. Sharma
Phone no. [protected], [protected]
+1 photos
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Delhi Jal Board customer support has been notified about the posted complaint.
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The meter against K.No [protected] is working however the meter reader Mr.Panna Lal has been harassing to get the meter changed. He says that the RMS system shows as meter closed and this cannot be corrected. Can you please look into this matter.

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