Delhi Jal Board — Raising of Arbitrary Water Bills for Kno M [protected] showing Meter 'Loc although the Meter is active but there is no consumption.

May 20, 2022
Delhi Jal Board
Rajendra Nagar
New Delhi
Dear Sir/Madam,
Subject: Raising of Arbitrary Bill by DJB for Kno M [protected], 7 Double Storey, New Rajendra Nagar/ current bill for Rs. 502 for the period Jan12, 2022 to May 20, 2022. The Bills are showing as LOC although the Meter is active but there is no consumption of water since I am away from the City/ Country.
REQUEST FOR EARLY RESOLVING THE GRIEVANCE REGARDING HYPOTHETICAL BILLING IN RESOECT OF Meter No M KNO [protected] ON THE BASIS OF YOUR INDICATING METER AS “LOC “WHICH IS VERY MUCH ACCESSIBLE AND THERE IS NO WATER CONSUMPTION SINCE I AM OUT OF COUNTRY AT PRESENT.
I request you to kindly amend the Bill of Rs. 502 for the period Jan12, 2022 to May 20, 2022 and I request you to kindly stop raising arbitrary bills for no/ minimal consumption of water. After noticing in the previous bill for the period Aug 18, 2021 to Jan 13, 2022 showing as Meter Loc (LOCK) though no amount was billed, I lodged a Grievance no.:[protected] (Snap Shot placed above) expressing my apprehensions that you will raise the next bill arbitrarily and I informed you a head of time to take a corrective action by sending an official to the site and not just raining arbitrary bill sitting in the office. I informed you earlier and I am again informing you that the Meter is open accessible, and active although there is no/ minimal consumption of water since I am away from the City/ Country and there is no/ little occupancy.

I am a Senior (65+) and I have been repeatedly putting in Grievances with a request to respond to me by email at my email ID [protected]@gmail.com but I received nothing except the status showing as complete. Can you please advise to visit and see carefully the meter readings and consider that there is no / minimum use of water as I am away from the country? I request you to kindly expedite the matter and request that I am not harassed any further by raining arbitrary bills for no water consumption.

Grievances Id : [protected] dated Mar 02, 2022 shown as complete on[protected]:
Kno M [protected], 7 Double Storey, New Rajendra Nagar is not locked and is active. Apprehension: The Current Meter Bill for the period from 18 Aug, 2021 to 12 Jan 2022 although rightly shows nil amount payable. But the bill also shows it as MLOC which is not correct. Meter is open accessible, and active although there is no/ minimal consumption of water since I am away from the City/ Country and there is no/ little occupancy. Issues: Please Note my current Meter Reading of 838.02 on Mar 2, 2022 as per the picture attached. There appears to be an inadvertent error in noting the previous reading as 855 which may be got corrected. I am also enclosing pictures taken on Feb 24 as 837.99, On Feb 21 as 835.06 and on Feb 07 as 834.42, clearly indicating that the meter is active and may not be classified as STP to further raise arbitrary bills on the pretext of showing it as Meter LOC. Please note the Meter is not locked. Please do not issue any arbitrary bills as was wrongly done in my other Meter for which I have filed Grievance No. [protected] dt. Feb 23, 2022. Since I am away, the visiting DJB official may have not found any body at home to advise about it. I can be contacted anytime through email at [protected]@gmail.com or through WhatsApp message at my Local Cell number is [protected]. Mr. Vikram, Supervisor of the Security Guard Services can be contacted at any time at [protected]. I have arranged to keep water taps open for sometime to show the movement of meters. I request you to please do the needful
Thanks
Radhe Gopal Nayyar, 5 to 8 Double Storey, New Rajendra Nagar Cell: [protected] Email: [protected]@gmail.com
The current bill I see on the Web is placed below separately. I am also enclosing a copy of the attachment I had sent with the above Grievance in which I had also pointed out the current Meter Reading was 838.02 as on March 02, 2022 as per the picture pasted below/ attached. There is an inadvertent error in noting the previous reading at your end . I had enclosed the pictures taken on March 02, 2022 showing reading as 838.02, on Feb 24, 2022 as 837.99, on Feb 21, 2022 showing reading as 835.06 and on Feb 07, 2022 showing as 834 .42.
The current bill for Rs. 502 for the period Jan12, 2022 to May 20, 2022 as seen on the web has really shocked me as to how my Grievance ID [protected] dated Mar 02, 2022 showing my apprehensions of “expecting the next bill as arbitrary based on your Bill showing as “Loc” “ has been resolved (shown as complete on[protected].
It is my earnest request that I may please be stopped this undue harassment of sending arbitrary bills for no/ very little consumption. This bill of Rs.502 may please be amended to Rs. Zero and I may please be intimated at my gmail address: [protected]@gmail.com since I am not currently in the city/country.
I am also enclosing a copy of my letter dated Feb 10, 2022 for a similar issue with my other meter and an extract from that letter is placed below which is self explained of non/ minimum consumption of water in my properties:
“I wish to inform you that there are 3 Water Meters installed in my properties House Numbers 5, 6 7 and 8 Double Storey, New Rajendra Nagar, New Delhi -110 060 as per details below:

Kno M [protected] 5 to 8 DS
Kno M [protected] 5 DS
Kno M [protected] 7 DS

There has been no/ minimal water consumption against these meters since I am presently out of the country. I have been staying out of the country and there is no occupancy or occupancy for a very short while at these properties. Just to satisfy your meter reading official, I have arranged to open water taps for sometime which are outside so that you can see the movement/ functioning of meters that relate to water taps outside although it Is a share wastage of water that is forced on me.”


I request you to please look into the matter and do the needful.

Looking forwarding to an early response.
Thanking you,
Yours truly,
Radhe Gopal Nayyar
Chartered Accountant
5 to 8 Double Storey,
New Rajendra Nagar, New Delhi -110060
Local Cell Phone for WhatsApp: [protected]
Email: [protected]@gmail.com

CC: The Chairman, Delhi Jal Board Head Quarters
Jhandewalan, Karol Bag, New Delhi- 110 005

My previous Grievance Letter is placed below for your ready reference.

Mar 02, 2022

Delhi Jal Board
Rajendra Nagar
New Delhi

Dear Sir/Madam,

Re: Kno M [protected], 7 Double Storey, New Rajendra Nagar, New Delhi – 110 060

Subject: The above Meter Kno M [protected] is not locked and is active and functional.
Apprehension: The Current Meter Bill for the period from 18 Aug, 2021 to 12 Jan 2022 although rightly shows “nil “amount payable. But the meter reading column is shown as “MLOC” which is not correct. Meter is open accessible, and the Meter is active and functional although there is no/ minimal consumption of water since I am away from the City/ Country.
Issues: Please Note my current Meter Reading which is 838.02 as on March 02, 2022 as per the
picture below/ attached. There is an inadvertent error in noting the previous reading at your end . I am enclosing the pictures taken on March 02, 2022 showing reading as 838.02, on Feb 24, 2022 as 837.99, on Feb 21, 2022 showing reading as 835.06 and on Feb 07, 2022 showing as 834 .42.
Advance Intimation: Please make note of the above issue and I may not be issued any arbitrary billing
in future as has been wrongly done in another Meter of mine for which I have filed the Grievance No. [protected] dated Feb 23, 2022
Intimation: There is no/ little consumption of water for all the 3 Water Meters pertaining to my property at 5, 6, 7 and 8 Double Storey, New Rajendra Nagar as I am currently away from the country. The Meter Numbers are: Kno M [protected], Kno M [protected], and Kno M [protected]

I have received the Current Meter bill in respect of Meter K No.: [protected] for the period from 18 Aug, 2021 to 12 Jan 2022 correctly shows “nil “amount Payable. But the meter reading column is showing as “ MLOC” which is not correct. The Meter is not locked and is open accessible, and the Meter is active and functional although there is no/ minimal consumption of water since I am away from the City/ Country.
Please make note that the Meter is not locked and I may not be issued any arbitrary future billing as has been wrongly done in another Meter of mine for which I have filed the Grievance No. [protected] dated Feb 23, 2022.

Since I am away and the visiting days of the visiting DJB official are uncertain, he may have not found any body at home so that he could advise about it. I can be contacted anytime through email at [protected]@gmail.com or through WhatsApp message at my Local Cell phone number is [protected].
I can call back whenever required. The Security Guard is available daily. Mr. Vikram, Supervisor of the Security Guard Services can be contacted at any time at [protected].

Also I noticed some discrepancy in meter reading noted at your end. I request you to make note of my current Meter Reading as on March 02, 2022 showing reading as 838.02 as per the picture below/ attached. There appears an inadvertent error in noting one earlier/ previous meter reading of 855 at your end as shown in the last bill which may please be got corrected at your end. I am enclosing the pictures taken on March 02, 2022 showing reading as 838.02, on Feb 24, 2022 as 837.99, on Feb 21, 2022 showing reading as 835.06 and on Feb 07, 2022 showing as 834 .42.
It is evident that the meter is active and functional and may not be classified as STP (Stop) in the pretext of showing it as Meter Loc as was done in case of another meter of mine for which I have filed the Grievance No. [protected] dated Feb 23, 2022.

Meter Readings:
March 02, 2022 showing reading as 838.02 Feb 24, 2022 showing reading as 837.99

Feb 21, 2022 showing reading as 835.06 Feb 07, 2022 showing reading as 834 .42


I wish to inform you that there are 3 Water Meters installed in my properties House Numbers 5, 6 7 and 8 Double Storey, New Rajendra Nagar, New Delhi -110 060 which are Kno M [protected] 5 to 8 DS;
Kno M [protected] 5 DS; Kno M [protected] 7 DS. Please make a note of it that there is no/ little watrer consumption of the above Water Meter Numbers,

There has been no/ minimal water consumption against these meters since I am presently out of the country. I have been staying out of the country and there is no occupancy or occupancy for a very short while at these properties. Just to satisfy your meter reading official, I have arranged to open water taps for sometime which are outside so that you can see the movement/ functioning of meters that relate to water taps outside although it Is a share wastage of water that is forced on me.

I request you to please look into the matter and do the needful.

Looking forwarding to an early response.
Thanking you,
Yours truly,
Radhe Gopal Nayyar
Chartered Accountant
5 to 8 Double Storey,
New Rajendra Nagar, New Delhi -110060
Local Cell Phone for WhatsApp: [protected]
Email: [protected]@gmail.com

CC: The Chairman, Delhi Jal Board Head Quarters
Jhandewalan, Karol Bag, New Delhi- 110 005

Some of the previous bills are enclosed for ready reference which are self-explained:

Feb 10, 2022

Delhi Jal Board
Rajendra Nagar
New Delhi

Dear Sir/Madam,

Re:
Kno M [protected]
Kno M [protected]
Kno M [protected]

Subject: ”Arbitrary/Hypothetical bills raised for Meter No: K No.: [protected] since as per the recent
bill it is showing as STP although the Meter is active but there is no consumption of water
since I am away from the City/ Country.
Issues: Request refund of Rs.7, 750 paid for no consumption of water and to stop arbitrary billing
for no consumption of water.
Intimation: There is no/ little consumption of water for all the 3 Water Meters pertaining to my
property at 5, 6, 7 and 8 Double Storey, New Rajendra Nagar as I am currently away from
the country. The Meter Numbers are: Kno M [protected], Kno M [protected], and
Kno M [protected]

This is further to my request dated Feb 10, 2022 on the above-mentioned subject. I shall be grateful if the matter is expedited and I am refunded Rs. 7, 750 paid for “No Consumption of Water” simply because the billing was arbitrary on the pretext that the meter is stopped though there is no consumption of water and the meter is functioning.

I wish to inform you that there are 3 Water Meters installed in my properties House Numbers 5, 6 7 and 8 Double Storey, New Rajendra Nagar, New Delhi -110 060 as per details below:

Kno M [protected] 5 to 8 DS
Kno M [protected] 5 DS
Kno M [protected] 7 DS

There has been no/ minimal water consumption against these meters since I am presently out of the country. I have been staying out of the country and there is no occupancy or occupancy for a very short while at these properties. Just to satify your meter reading official, I have arrranged to open water taps for sometime which are outside so that you can see the movememnt/ funtioning of meters that relate to water taps outside although it Is a share wastage of water that is forced on me.

I am enclosing the current water meter readings of all the 3 Meters but I am unable to relate them to the K No while I am out of country.

I request you to please look into the matter and do the needful. Please make a note of it that there is no/ little watrer consumption of the Water Meter Numbers,
Kno M [protected]; Kno M [protected]; Kno M [protected]
1. Water Meter Reading 662.64 on Feb 21, 2022 on outside wall behind 6 Double Storey. 5 DS
It was 661.95 on Feb 01, 2022.

2. Water Meter Reading 1464 on Feb 21, 2022 in the meter underground in the lawn behind 8 Double Storey. 6 DS
It was 1460 on Feb 01, 2022.

3. Water Meter Reading 835.90 on Feb 21, 2022 on outside wall behind 8 Double Storey. 7 DS
It was 834.24 on Feb 01, 2022.

1. 662.64 on Feb 21, 2022 (Current Reading)


661.95 on Feb 01, 2022.


2. 1464 on Feb 21, 2022 (Current Reading)

1460 on Feb 01, 2022.

3. 835.90 on Feb 21, 2022 (Current Reading)

I am a Senior Citizen and this arbitrary billing for no consumption of water is giving me hardship both financially and as well as affecting my health; this pressure is built on me especially in this COVID 19 Pandemic period when there are restrictions on travel etc. and I am not in the City/ Country at present.

Kno M [protected] :
I request that the payments made by me for the period from[protected] to date may please be refunded to me which I had made apprehending that DJB may not disconnect the Water Connection for non-payment which in fact are not due at all, as there is no consumption of Water. The amount of refund due to me as a result of the arbitrary billing is Rs. 7, 750/- {Rs. 3398 (including Rs. 2526 as STP and Rs. 821 as MLOC) +Rs.1, 395 as STP + Rs.2, 957 as STP)}
Arbitrary Bills issued are as follows:
Period of Bill Amount billed Date of Bill Payment Date Receipt/Online Transaction Ref No.
Rs.
[protected] to[protected], 957 STP[protected] NEFT to DJB at South Indian Bank
(DJB not showing on web site at present)
[protected] to[protected], 395 .STP[protected] [protected]/WICI[protected]
[protected] to[protected], 398. STP[protected] [protected]/WICI[protected]
(Incdg Arrears as below)
[protected] to[protected], 526 STP
[protected] to[protected] MLOC

Since I am away and the visiting days of the visiting DJB official are uncertain, he may have not found any body at home so that he could advise about it. My Local Cell phone number is [protected] and my email address is [protected]@gmail.com where I can be contacted by WhatsApp message or email and I can call back whenever required. The Security Guard is available daily. Mr. Vikram, Supervisor of the Security Guard Services can be contacted at any time at [protected].

I have 2 more water meters numbers: K [protected] and K [protected]. I noticed that the current bill for KNo [protected] dt Jan 12, 2022 is although for (-) Rs 2068 but current reading shows MLOC. So, you may not start raising arbitrary bills for this meter also. As such I am arranging to submit the pictures of all the three meters for current reading.

I request that this arbitrary billing may please be stopped as it is causing harassment to me, and I may please be refunded Rs. 7, 750/- for the arbitrary billing done as per the details given below. Please arrange to stop this harassment to me.
I request you to immediately Stop the Arbitrary/ Hypothetical billing in respect of K No.: [protected] since there is no consumption of Water for a long time.

Some of the bills and payment receipts are placed below. I request that the payments made by me for the period from[protected] to date may please be refunded to me which I had made apprehending that DJB may not disconnect the Water Connection for non-payment which in fact are not due at all, as there is no consumption of Water. The amount of refund due to me as a result of the arbitrary billing is Rs. 7, 750/- {Rs. 3398 (including Rs. 2526 as STP and Rs. 821 as MLOC) +Rs.1, 395 as STP + Rs.2, 957 as STP)}
I shall be highly obliged if you can look into it and resolve my grievance and send the refund at your earliest possible. I shall give you my Bank details for electronically transferring the refund due to me as I am presently out of the city/ country.
Looking forwarding to an early response.
Thanking you,
Yours truly,

Radhe Gopal Nayyar
Chartered Accountant
5 to 8 Double Storey,
New Rajendra Nagar, New Delhi -110060
Local Cell Phone for WhatsApp: [protected]
Email: [protected]@gmail.com

CC:

The Chairman
Delhi Jal Board Head Quarters
Jhandewalan, Karol Bag, New Delhi- 110 005

Note: I wish to inform that when DJB Official, Mr. Amit (Cell #: [protected]) visited on May 16, 2018 at around 2:45 P.M. to record meter readings, he had suggested to give an application that there is no reading no water consumption otherwise they will send the bill. He had noticed that the Last Meter Reading 2months back and on May16, 2018 was the same . He also suggested to check the previous bills and if no occupancy, give application for no consumption for this meter K[protected] as well as K[protected]. Accordingly, I had given application for non / minimal consumption of these meters for the reasons stated above. But still there is arbitrary billing.