Delhi Jal Board — Refund of the money

Sir this is to bring your kind notice that i have made a payment of rs3636 on 27th August 2020 as per the bill generated by the boardfor the KNO [protected] . But on enquiring it was found that either the meter reading was incorrect or the meter reading was missing in the consecutive bill s. However on complaining the customer care the meter reading has been updated but a loss of rs3636 has been made to me due to the fault of Delhi jal board So sir do the refund