Delhi Jal Board — unable to find new kno

Address:

RZ E-16, Pratap Garden, Bindapur, Uttam Nagar, New Delhi-110059, New Delhi, Delhi, 110059

Dear sir/madam

I am looking for my new k. No. Apparently i could not find it through your rms portal. The error message is: "kno does not exists for the provided details or consumer details might have been transfered to different zone."
As per my older bill - area = 16/sw-1, meter reader code = 328, sub-area code = a-10, water connection # r-72973 and k. No=[protected].

Kindly help as i would like to pay anything outstanding on my part and keep water connection. Please note that during some digging in my area, water connection was broken and staff-on-ground insisted to be provided with xerox of 2019 bill.

Your quickest help will be much appreciated.

Regards