Delhi Jal Board — water bill without meter reading

Address:	New Delhi, Delhi, 110019
Website:	[email protected]

I lodged a two complaint in 1916. My complain no. [protected] and [protected] dated on 24/03/2018 due to "i have received a bill but without meter reading.
I am surprise without my or my family concern department has been closed the case and send two sms as below mentioned:
1)" your concern with reference id [protected] for the kno. [protected] has been closed dated "02/04/2018
2)" your concern with reference id [protected] for the kno. [protected] has been closed dated " 02/04/2018.
How it is possible i don't know. Who is responsible?
Again i request you kindly arrange and send us as per meter reading bill or your suggestion by letter.

C - 15 dda flat kalkaji
And c 16 dda flat kalkaji
[protected]