[Resolved] Delhi Metro Rail Corporation [Dmrc] — delhi metro rail corporation [dmrc] top up not initiated by avm machine on 5.4.18 on card no [protected]

shivam.sg

from New Delhi, Delhi

Address:

New Delhi, Delhi

This is to inform you that i have online recharged my metro card on 5th april 2018 at 5:57 pm. By rs.500/- transactions done thru paytm via pnb debit card. The amount got deducted from my debit card and metro (Thru paytm) did showed that recharge is successful.

But after around two days, when i tried to topup the amount in my card through the avm machine from patel nagar metro station the amount was not reflecting and i was unable to topup the paid amount.
My followup details :-

1) when contacted paytm. The associate adviced to enquire/mail to metro helpline.
2) when i asked the metro associate at patel nagar metro card window. He directed me to enquire from metro helpline.
3) when i enquired at metro helpline. The associate guided that such queries are not dealt by them but with mail correspondence only.
4) i have already mailed them at [protected]@dmrc.org and [protected]@dmrc.org. Nut i have got no replies from them in a week.

Hence, i request to look into the matter and allow me to topup my card with rs.500/- or duly refund the amount. My metro card no is [protected]. Thanks and regards.
Shivam
Contact [protected]

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Apr 19, 2018

Complaint marked as Resolved

I called the head of department who handles this sort of issues on the personal cell and then the complaint which no one would resolve was resolved in literally 5 minutes.

Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.

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Comments

Shilpa Setia

from New Delhi, Delhi

There have been increasing no of mosquitoes in Metro these days. Very difficult to bear.

Dimpy Rup

from Delhi, Delhi

Sir
I boarded metro from rajiv chowk to kirti nagar metro. I was given token of rupees 30 though online fare shows rs.30. When I told the women at countering she refused to give ticket of rupees 30. Kindly look into the matter and do the needful. Your staff should be told not to overcharge money from passengers.
Rupinder