Delhi Metro Rail Corporation [Dmrc] — illegal collection of money and misbehavior by a member of dmrc metro staff at johri enclave metro station reg.

Address:

110094

Sir,

I am speaking in reference to the incident that took place on 2nd October at Johri Enclave Metro Station which may defame the reputation of DMRC as one male ( Outsourced ) staff member asked me for Rs. 10 as my time limit exceeded but he denied to give me the payment slip, first of all it is not his duty to collect fine or recharge smart cards it is the duty of Customer Care Executive. That guy also had argument with the customer care executive because he was keeping all the money without letting him give printed slip and he tried to share some money with CC executive as well but customer care executive denied to share the money and the corrupt staff member was the man who watches if somebody is not passing through AFC gates inappropriately ( without touching card or token) He misbehaved me when I asked him to show me his ID card and I found him taking undue advantage of innocent and novice illiterate people by asking them for more money than the token amount and keeping the balance amount excusing that he doesn't have changes etc. Such staff members are a shame in the name of DMRC. I have his Photo as well though I don't know his name. Kindly take a strict action against him and save the reputation of DMRC and your daily commuters from his corrupt malpractices.

Video of that corrupt (Outsourced) member of DMRC staff is enclosed herewith.

My Name is Nishant Kumar