Delhi Police — fraud by online mobile shopping (zootap online) (marketed by, j. k., electronics karol bag new delhi
Delhi police, crime cell,
Karol bag, new delhi.
I beg to informed you that, i shri subhra prakash de, working in bsnl as a sub-divisional engineer (E) now posted at gangtok, sikkim, my humble request that i ordered a mobile hand set through zootap online, seller name is jk electronics, beodonpura, karrol bag, delhi, contact no. [protected]. By cash on delivery for amounting to rs. 3499/-, vide order no. Zt18215, mobile model no. Is a11 notch display android 8.1/face id/finger print unlock/4g smart phone. Accordingly a courier representative delivered the parcel on 04.02.2019 and broke the parcel in presence of the delivery person and just after broke it, i am really astonished that this is not the desired mobile (A11 notch display android 8.1/face id/finger print unlock/4g smart phone) which i was ordered and a very simple old nokia hand set is in the parcel. I am very shocked and paid to rs. 3499/-. As the delivery person pressure me to get the amount. I shall lodged a complaint through e-mail id:[protected]@gmail.com in three times with attached some parcel photos. But sir, i am very sorry to say no reply yet to be received. On day before yesterday morning i. E on 05.02.2019, i call to zootap customer care number [protected] which i had get it from zootap online site the customer care person asking for my atm card number for refund the amount but i can't give him my atm card number. Accordingly i had lodged a same complaint to grahak suraksha. But no action yet to be received sir, i am very depressed and requested to refund my money or desired mobile actually which i ordered it earlier at an earliest possible.
Thanking you with due respect.
Subhra prakash de,
Order no. Zt18215
Mobile details: a11 notch display android 8.1/face id/finger print unlock/4g smart phone.
Seller name : jk electronics, beadonpura, karol bag.
Enclo - some photos of my parcel
[Apr 29, 2019] Delhi Police customer support has been notified about the posted complaint.
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