Delhi Police — online merchant took money and product not delivered

Address:	Surat, Gujarat
Website:	Panachemall.com

I placed an order of rs. 7873 through net banking sbi on 6th jan 2018 on website www.panachemall.com. i received the confirmation of order from ccavenue. I got no email from the actual merchant site. Though i started my correspondence with them for the promised 5% discount, i soon realised that their emails and phones are unresponsive. The company belongs to pankaj kabutarwala.
The phone number given in the website is tel:+91-[protected] and [protected].
And the address is: kabutarwala compound, bharatiyawadi, a. K. Road, surat - 395008, gujarat india
And the email address is mailto:[protected]@panachemall.com.

He has a facebook page as well, where other consumers have commented to know the status of their order.