Delhi Police — re: premium of max life insurance

Address:

Lucknow, Uttar Pradesh, 226004

To whomsoever it may concern
Subject: complaint letter
This is to bring to your notice that i, ranjana tiwari am a policy holder of max life insurance - plan name: max life
Fast track super - 104l082v01, policy number:[protected]. There was a fraud done against me for an amount of
Rs. 90, 000/-. Below are the details of the event:
Each year i pay a sum of rs. 1, 00, 000/- towards my policy premium. This year i got a phone call from a number-
[protected]This person told me his name as manish) and informed me that my premium due date is near. He
Was aware that i had not yet paid my premium and the fact that is was due by 31st dec, 2018. He told me that if
We made the payment before the 31st of dec, we can get a 10% rebate from the company, there by only having to
Pay rs. 90, 000/-. He also had my complete policy details, and was aware of how many installments had we paid
And how many were pending. He informed me of my policy number and other details over a phone call.
I asked my daughter, somya tewari to speak with him and enquire on how to remit the money to the concerned
Account. After conversing with her, he informed us that the money can be paid from any account to max life
Insurance account. He asked her to wait, enquired from her which account was she transferring the money from
And then asked her to wait for the official sms from max life insurance.
After receiving this sms, she transferred the money on 21st dec, 2018. Below are the account details to which the
Money was remitted:
Beneficiary name: max life[protected]
A/c no:[protected]
Ifsc: dbss0in0820
Bank name: dbs bank
Branch: new delhi
Amount :90, 000/-
Transfer was done from an indusind bank account which belonged to my daughter somya tewari. Below are
Details of the transaction as received by her:
Your fund transfer request has been processed successfully. Transferred to ac/vpa:[protected]. Amount:
Rs.90000. Reference number:[protected]. Date: 21 december 2018. Remarks: 2018 premium paid. Fund
Transfer type: imps p2a.
Once we paid him the amount, he spoke over the phone to us telling us that we will receive the receipt soon. After
We did not get the receipt for 4-5 days we followed up with max life insurance people and were told that due to
Holiday season, it was taking some more time and we will get a confirmation after the 1st of jan’19.
Yesterday evening we got another call from max life insurance informing us that the premium was not paid and
We have defaulted on the policy payment. Kindly help to investigate the matter and help us with what can be done
Now.
Request your intervention urgently and help us with the same. You are requested to immediately seize the account
Of max life with dbs bank and credit the amount back to my account. These days without kyc compliance
Corporates are not permitted to open an account and the above said account was opened with dbs bank.
Warm regards,
Ranjana tiwari