Delhi Transport Corporation [DTC] — dtc bus

I am a doctor working at esi hospital, basaidarapur, i have to go during lockdown but there are few dtc buses running and from these few buses either the bus doesn't stop on bus stops or if they stop they don't allow me to enter the bus in spite of showing my id card. It is very difficult for me as well as other people providing healthcare services to go to our hospital as no other means of transport are running.
My bus route : keshav puram b block to esi hospital basaidarapur