Delhi Transport Corporation [DTC] — Misbehave with nursing officer and did not put the passenger in the bus ( DL1P 005571, Nehru place terminal bus no 930)

Hello Sir..
I am a Nursing Officer in Bhagwan Mahaveer Hospital.I was going from my home to the hospital today, I handed the bus at time 1:55 PM date 02 January 2022 at West Enclave bus stop, but the driver did not stop the bus at first, After that he stopped the bus (*DL 1P 005571, Nehru place terminal* )after going some further, then as soon as I proceeded to sit in it, the bus conductor asked me where to go.I said that I have to go to Mahavir Hospital pitampura new delhi, then the bus conductor told me that we cannot make you sit in the bus for a while.While Mahavir Hospital is at a distance of 8 km from there, even after I told many times, they did not make me sit in the bus.And started arguing with me, when I said that I will complain to you, then he told me to go and do whatever you want.Have seen many people like you who keep talking about complaining, nothing will happen by complaining, said such things.And said that the government itself has told us that people with a distance of less than 10 km should not be seated in the bus.That's why I request you that action should be taken against such drivers and bus conductors and the rules of the government should be explained to them.
Thank you