Delhivery — Accepting payment and not fulfilling order

Address:

Village padechi lower kuftadhar Shimla

Respected Sir / Madam,

Delhivery courier service is accepting the courier order from central office delhi or so and they take full payment at the they tell customer which is myself that we dont deliver at your address as it comes under shimla rural not urban . This is every time harassing even in corona time they never delivered to address as it was voilation of Law order .
They say we can not do anything in the case but they keep accepting payment from central office and ask end party to come to there mentioned places and then deliver it.
When we contact local shimla courier office they harass and say this is not there scope .
There has been multiple times for the same issue iam attaching two orders no[protected]
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They fail to take any action and delay our order and then return back it leads harassment and the end user in just pain .

It is still not stopping and wont stop till the time any strict guidelines are being made ..

I will request please sensitize the private courier service company so they stop taking advantage of the weak system.