Delhivery — Consignment delayed indefinitely

Address:DELHIVERY Head quarter - Delhi NCR, Plot 5, Sector 44, Gurugram, Haryana - 122002 Registered office - New Delhi, N24-N34, S24-S34, Air Cargo Logistics

Hello Sir/ Madam, As you can see from the attachment, which is a screenshot of the tracking details of the consignment number[protected]copy of bill attached), Delhivery has been bouncing the package from one place to another for the last 45 days. Somedays it is misrouted, some days rerouted, some days bag missing, some days in Mogappair, some days in Poonamallee. Many times it has reached destination but it is not delivered. I think they have lost the package and providing fraudulent information so that the case is delayed indefinitely. Their customer care is useless and after writing to them for countless times, their only response is that they are looking into the issue and to allow next 2 days for updates which have been the same for 45 days (screenshot attached). Because of this delay, I cannot claim the refund from Amazon for an item costing Rs. 74, 000/- (Rupees Seventy Four Thousand). If this continues, my hard earned money will be lost. Please help. Thank you.
+3 photos
Was this information helpful?
No (0)
Yes (1)
Delhivery customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Delhivery Phone
    +91 12 4671 9500
    +91 12 4471 8919
    Delhivery Address
    Plot 5, Sector 44, Gurugram, Haryana, India - 122002
    View all Delhivery contact information