Delhivery — Courier not delivered to the end person

I am writing to lodge a formal complaint against Delhivery regarding their failure to deliver a courier while falsely marking it as "delivered" on their app. I seek your assistance in resolving this matter and protecting my consumer rights.

The details of the complaint are as follows:

Courier Details:

AWB #[protected]
Date of Dispatch: 08 June, 2023
Sender's Name: Sachin pandey
Receiver's Name: Accel IT services c/o Royal computer services

I kindly request your prompt attention to this matter, as I have exhausted all avenues of resolution directly with Delhivery. Your intervention is essential in ensuring a fair and just resolution.

Thank you for your attention to this complaint. I trust in the Consumer Forum's commitment to protecting consumer rights and seek a swift resolution to this issue.

Sincerely,

Sachin pandey