Delhivery — God knows if my item will be delivered

Latest update -

Dear Sir/ Ma'am,

Apologies for the inconvenience. The shipment with AWB No has been re-routed from Gurgaon, Haryana, and will be connected to the destination center Gurgaon TauruGW, Haryana soon. Please verify your correct shipping address along with Pincode so that we can cross-verify it at our end. Meanwhile, we will try to expedite the delivery process at the earliest.

How was my item re routed when it was supposed to be delivered today.

Also how did without my permission the delay occur as per their statement.

Delay due to customer request??? something is fishy with this company