[Resolved] Delhivery — no delivery of courier within your delivery radius.

GOUTHAM D S

from Bengaluru, Karnataka

Address:

571247

Sir/madam,
This complaint is about the delivery of courier item and also pickup, your courier branch in madikeri is unable to meet customer satisfaction, for every delivery and pickup we should personally go the office and take the delivery or pickup, they provide delivery only to madikeri town, we rural people should spend 100 to 250 rupee extra for fuel. As per the information i hope delivery is given within 20km radius, but when we ask your courier agent in madikeri they deny to give the delivery in 20km, or else they will simply mark as "unable to reach customer". So at the earliest frame please resolve this issue, because we rural people cannot go each time your divery office, if this issue is not solved we are moving to consumer form as per the law.

Thanks and regards
Goutham d s

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Dec 4, 2018

Complaint marked as Resolved

Delhivery customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

Delhivery Customer Care's response Hi,

We are sorry for your shared concern. Please share us your complete address along with the Zipcode so that we can check the distance from our Center. Serviceable radius depends upon multiple factors and cant be standardized as 20 kms.

Please share us the required details and we will get back to you with the outcome.

Thanks & Regards,
Team Delhivery