Delhivery — Not Delivering the order

I have ordered mattress from Flo on 17th june and same thing has been shipped through Delhivery courier services on 22nd June.
Shipment was reached near by our location on 23rd june and shipment was lying on there warehouse for 4 days.
Shipment services are very bad and delivery person as well. he called on 27th evening 6.30 pm and asking us come and pick the package from where they are not ready to deliver at our door steps or collect it from there office.
then why this is called courier services when we need to pick it for our self.

later he marked as Order Undelivered: since they could not get in touch with us.
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Sir, Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me as Soon as Possible Tommorow Itself As I Need My Order Urgently.. So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.

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