[Resolved]  Delhivery — Order not delivered still showing delivered. AWB:[protected] Order #6472352

Website:www.delhivery.com

I placed order from nutrabay on February 13, 2021 Order #6472352 with total amount of ₹5, 925 for 4 items. The Item was shipped through Delhivery Surface on February 14, 2021. Since yesterday I was notified via text messages that the package has moved out to deliver with the PIN, I got couple of those messages, also nutrabay emailed me couple of time that the package is out to be delivered. Today again in the morning I received same text message with the same PIN, and in today evening at 8:11 pm Nutrabay messaged me the package has been delivered, I never received a single call from any of the delivery executive, nor anyone verified my personal identification(aadhar or PAN) and PIN that was sent to me. I emailed the Delhivery customer support and they are too saying hey have my signature on the proof of delivery without verifying the PIN. I have asked it to be sent it to me but I have no email response yet.
I have attached below the messages I received from Delhivery and Nutrabay(PIN not disclosed) Also attached are the emails I have shared with Both companies.

I Demand a full refund of ₹5, 925 or else I need the package to be delivered ASAP
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Feb 19, 2021
Complaint marked as Resolved 
I was waiting for some further 0eocess but I received a call from the delivery executive that me packageis here now, after asking him why was it marked delivered, he said the AP marked it delivered by mistake.
Delhivery customer support has been notified about the posted complaint.
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