Delhivery / Ssn Logistics — AWB[protected] is not delivered but showing status Delivered

Hi

We have sent a consignment through Delhivery AWB number is[protected] . This is not delivered to customer but status is showing delivered . I have raised a query in my client panel . Ever after a week the issue is not resolved .

I did not expect this kind of Service from Delhivery .If the issue are not solved through Client Panel, how can client will continue with you .

Looking forward early reply