Delhivery / SSN Logistics Customer Care
SSN Logistics Pvt. Ltd
Customer satisfaction rating: 29%
Submit a Complaint
246
COMPLAINTS

Delhivery / SSN Logistics Customer Care

SSN Logistics Pvt. Ltd

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Address

India

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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Additional info
Mumbai
Delhi NCR, Plot 84, Sector 44, Gurgaon - 122 002

Bangalore
2nd Floor, Wicel Building, Midc, Opp Seepz Gate No. 1, Andheri (E), Mumbai 400 093

Hyderabad
104, Infantry Techno Park, 3rd Floor, Infantry Road, Shivaji Nagar, Bangalore - 560 001

Chennai
Kaizen Mirza White House, 1-20-268, Flat No 201, Survey No 72, Near Begumpet, Rasoolpura, Secunderabad, Hyderabad – 500 003

Chennai
No. 449, MKN Road, Alandur, Chennai - 600 016

View More Information...

Customer satisfaction rating
29%
Complaints
246
Pending
28
Resolved
61
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon08:00 am - 09:00 pm
Tue08:00 am - 09:00 pm
Wed08:00 am - 09:00 pm
Thu08:00 am - 09:00 pm
Fri08:00 am - 09:00 pm
Sat08:00 am - 09:00 pm
Sun09:00 am - 06:00 pm

Delhivery / SSN Logistics related photos (73)

Delhivery / SSN Logistics Complaints & Reviews

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Delhivery / Ssn Logistics — delayed my mobile without any proper reason

 Vishal Bhande on Dec 15, 2018
I ordered iphone 6 s from amazon on 10th december so very initially i didn't knew anything about my courier services provider bt when i didn't see any updates about my product on amazon website then i called to customer care executive he told me that the courier service agent is delhivery courier.

I need an explanation from both amazon and delhivery why ther is biggest delay in my order?? Its last location is in dhule?? If it arrives just 2-3 hrs distanmce from my town then why you guyz send towards me??

Why so much delay?? This is not going to be tolerate i need an...
Complaint comments  Read comments Complaint category Mobile Handsets

Delhivery / Ssn Logistics — my shipment says delivered but my customer didn't receive the parcel

 Aayush Murudkar on Dec 13, 2018
So let me start from the beginning
I requested the pickup for my parcel on saturday
The delivery guy called my once but i was not able to pic the call so later i called him but he told me that the pickup time was over he cant come today (Saturday), he told he'll come tomorrow (Sunday) but he didnt came that day also then later on monday i called him up to ask if he will be able to pick up the parcel today but he told he cant as he is having his off so i asked if i can go to the office and give the parcel in the office he told yes i can so next day i went in the office and gave them...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Delhivery / Ssn Logistics — product not delivered and not giving any reply

 deepak7666 on Dec 6, 2018
I have returned a clubfactory product through delhivery on 20 november 2018 and today is 06 december 2018 but they have not delivered it till now. From last 10 days i am calling delhivery customer care and they say sir it will be delivered within 24 hours. They don't have any responsibility towards there work and customer this people are irresponsible and highly unofficial. I have tweeted them but still they are not delivering my product to clubfactory. Awb no.[protected]...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Delhivery / Ssn Logistics — delivery boy misbehaved [Resolved]

 Fresh Pvt. Ltd on Dec 5, 2018
Delivery boy is forcing me again and again to cancel the order, he is so rude and talks very badly, he don't have manners to talk, he said to me that i came to your house but he didn't. Is that the way you people treat your customers? If possible please deliver my order but with another delivery boy, if it's not possible then please cancel the order.
Awb no[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Delhivery / Ssn Logistics — data breach at the delhivery systems.

 Rajesh Komatineni on Dec 4, 2018
This incident happened on 21st october 2018. Myself rajesh, had ordered a tv from the paytm on 15th october 2018. And received the tv from the paytm, after receiving the product, i have verified that the tv which was delivered to me was damaged. Hence, i had requested return pick up which was accepted on 20th october 2018 by paytm and also informing that the return pickup was given to the delhivery.

On 21st october 2018, two people came to our residence for the return pickup. The two people are not having any identity of the delhivery system. But claimed that they are the persons...
Complaint comments  Read comments Complaint category TVs

Delhivery / Ssn Logistics — fraud company

 Gaurang Bhanderi on Dec 1, 2018
Sir i am ordered graphit xl mobile in mobyle express but i received fake order and they dont have web site for cancellation and customer care number also not working how i can refund the my amount...
And sir his given refus mobile without bil and accessories only on box packing.
I received nokia 5c mobile instead of graphit xl on 30/11/2018. And i want to return it or refund my money....
Complaint comments  Read comments [4]Complaint category Electronics & Appliances

Delhivery / Ssn Logistics — this product items is not same

 Gaurang Bhanderi on Nov 30, 2018
I ordered a mobile from mobyl express but i got wrong and refuse mobile which is of cheap quality.. I want to return the product but getting no response from their side.. They are fraud.. Order id is[protected] please refund my money back i. E. 2999 rs. I tried to contact the seller so many times but they are not responding.. Please take a strict action against them as they are cheating the customers.. Request you to help and provide the refund to me...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Delhivery — wrong product delivered

 Sreekuttyjithin on Nov 26, 2018
I did not order anything from fashion hub but i was delivered the wrong product. It was a peice of cloth. I had paid Rs. 755 in the mode COD. When placed a return request to the seller there was no response on their site. The email id to contact the seller is bouncing back. There is no customer care number alsoPlease take the product back to the seller.
Awb[protected] order 13366 process the refund...
Complaint comments  Read comments [1]Complaint category Online Shopping

Delhivery / Ssn Logistics — courier boy misbehaving

 Basheer CP on Nov 26, 2018
I have complaint regards one of your courier boy named irshad, from kerala manjeri city.
His details i know:
Name : IRSHAD
MOB: [protected]
Actually the product is reached in manjeri on this saturday(24/11/18) and they told me that cant deliver today and will be delivering next day. Then today (26/11/18) i called him, and when i asked "at what time my product will reach?" He started to shout on me and he is using very bad word and misbehaving when i said i need urgently my product today itself.
How can i send products again through delhivery. If they start to behave...
Complaint comments  Read comments Complaint category Online Shopping

Delhivery / Ssn Logistics — worse /unsatisfactory service

 Aditya9525 on Nov 25, 2018
Dear sir,
I have made an online purchase, which has to be delivered by delhivery courier service with awb number[protected].
They didn't even called me once & sent me a message showing that i have requested a self collect service.

They blocked my number too, i went to the courier service office, they didn't respond gently.

Totally unsatisfied....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Delhivery / Ssn Logistics — intentionally cancelled order and bad behaviour by delivery boy.

 Rajkumar Mohite on Nov 25, 2018
Dear sir,
This is informed you that, i got defective product from ptron. Company placed return request awb no[protected] delhivery courier. But your delivery boy name subham gawali his contact no [protected] intentionally cancelled the order because last time i have placed the complaint against him. This time also his behaviour was very bad and forcing me to pay tip. I hape you will take action against him this time. Thank you...
Regards
Dr rajkumar mohite...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Delhivery / Ssn Logistics — fake delivery and worst courier service

 kamleshsharmadts on Nov 24, 2018
Amazon has really bad choice as delivery partner i. E. Delhivery. Delhivery is worst courier service provider i have seen so far. I booked my package on package on 14th nov and i got a message on 20th nov that package has been delivered to home. Immediately i called amazon and delhivery courier service as package was not delivered to me and status was updated with delivered. Since last three days i was following up with delhivery about my package, they sent me a proof of delivery document in which name of collected person mentioned as "na", date and time of delivery mentioned as nov 20, 2018 4:08...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Delhivery / Ssn Logistics — watch

 Sugirdha Vethanayakan on Nov 22, 2018
We ordered a watch and found it to be a fake fastrack product and don't like the product... It is not the original brand... I surely want to replace it and want my cash back. Also i am not at all satisfied by the product... Want it to replace immediately...
Order id: 4756921
Reference id:[protected]
Tracking id:[protected]
Order date: 11/13/2018
Contact mail id: sugirdhavethanayakan@gmail.com
Make it as early as possible... I want immediate replacement...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Delhivery / Ssn Logistics — my product is not delivered but they are showing it is delivered and showing pod with fake signature

 Naga sai ram aella on Nov 20, 2018
Sir/ma'am,
I kept my order through paytm from where the courier is taken by delhivery. My order is not delivered and they are showing it is delivered with fake signature on poa (Proof of delivery).. I raised this issue to them on the next day only. But communication with them is too slow. This is the third day after raising issue. But not resolved except their apologizes. They are still asking time to resolve... Please take action against this and help me....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Delhivery / Ssn Logistics — missing item in packet.

 bipinanu on Nov 19, 2018
I had purchased a shoe rack from ikea hydrebad on 18 oct 2018. It is well packed. We had given for parcel xpeed logistics inside ikea. They told us it will delivered the goods within 5 days. We didnt received the material on time. When we are calling them they told us that it is missing in aluva kerala. We had received the material on november 1 st. It is not well packed. It is packed with other cartons. And we had reported to the kottayam office. When we opened the parcel inside the parcel there is only some planks. The fitting item such as screws boards inside shelf all are missing. We think that...
Complaint comments  Read comments Complaint category Furniture

Delhivery / Ssn Logistics — courier boy didn't call and he returned my product.

 Sachin0888 on Nov 18, 2018
My awb no. Is[protected], i got msg on 15 nov, that your product is out for delivery and no one call me, not single time your courier boy call me. And after that when i track today i found my product was returned. And 2 times this happen to me and many times happen with another people also. When your courier boy want they just returned the product. Is this your service. Am i a joke to you. That when you want deliver and when you want return the product without giving any information. I am waiting for this product and you people just return it....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Delhivery / Ssn Logistics — extreme delay of delivery

 asimjain on Nov 15, 2018
My shipment awb[protected] is due for delivery from 29/10/18 at my city. Even courier company posted false statement on tracking system that delivery was attempted but no one has contacted for delivery and i never differ delivery.
I want to know when delhivery is committed to deliver my parcel and if they wish to explain the reason for such a extreme delayed time...
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Delhivery / Ssn Logistics — courier pick up

 clymaa on Nov 14, 2018
We are a trademark registered and apparel brand.We are seller in different e-commerce websites. We are seller in amazon, flipkart, snapdeal, paytm, shopclues and our own website.
We dispatch several shipment everyday.
Delhivery pickup man don't arrive on due dates repeatedly.Even he arrives sometimes after 4 to 7 days for pick up.Many websites make us penalty for this.But Delhivery courier remarks we don't handed over shipments which is completely false, lie and baseless.Even the courier man is so rude, they sometimes arrive and run away after ringing the bell without awaiting for...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Delhivery / Ssn Logistics — product is not being delivered

 Pankajkumar123456 on Nov 14, 2018
Hopeless service of delhivery delivery. I ordered sofa (Waybill no.[protected] from amazon and expected date was 11th november. I am continuously chasing delhivery delivery, every time they say your products has reached to your city but it will take 24-48 hours more to deliver at place due to some internal problem. If product has reached to my city what could be problem in delivering the product in 6-7 km distance range. Amazon is not also able to trace their product, what a worst service, i can say....
Complaint comments  Read comments [1]Complaint category Online Shopping

Delhivery / Ssn Logistics — awb 1337112100181 - bad experience and unprofessional behaviour by delivery officer

 Viikram Pevekar on Nov 14, 2018
I was supposed to receive the courier on 12 nov. As i was not available your branch person informed me that my door is locked so he will inform his person to deliver on next day. On 13 the nov my wife was whole day at home, no one came. So i called him. He told me he will check and let me know. After 10 mon he called me stating that my no. Was not reachable and his person didn't find my address so hewas unable to deliver the sample. I questioned him that on 12 th your person found my address and door was locked now the same person didn't find my address how is it possible. I informed him that i...
Complaint comments  Read comments Complaint category Other

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