Delhivery / SSN Logistics Customer Care
SSN Logistics Pvt. Ltd
Customer satisfaction rating: 44%
Submit a Complaint
493
COMPLAINTS

Delhivery / SSN Logistics Customer Care

SSN Logistics Pvt. Ltd

Facebook
Address

India

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
106
down
83

Additional info
Mumbai
Delhi NCR, Plot 84, Sector 44, Gurgaon - 122 002

Bangalore
2nd Floor, Wicel Building, Midc, Opp Seepz Gate No. 1, Andheri (E), Mumbai 400 093

Hyderabad
104, Infantry Techno Park, 3rd Floor, Infantry Road, Shivaji Nagar, Bangalore - 560 001

Chennai
Kaizen Mirza White House, 1-20-268, Flat No 201, Survey No 72, Near Begumpet, Rasoolpura, Secunderabad, Hyderabad – 500 003

Chennai
No. 449, MKN Road, Alandur, Chennai - 600 016

View More Information...

Customer satisfaction rating
44%
Complaints
493
Pending
32
Resolved
207
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 08:00 am - 09:00 pm
Tue 08:00 am - 09:00 pm
Wed 08:00 am - 09:00 pm
Thu 08:00 am - 09:00 pm
Fri 08:00 am - 09:00 pm
Sat 08:00 am - 09:00 pm
Sun 09:00 am - 06:00 pm

Delhivery / SSN Logistics related photos (263)

Delhivery / SSN Logistics Complaints & Reviews

Sort by:

[Resolved]

 Jasleen90 on Jun 10, 2020
The items were picked up on 6th of june from gurgaon & same was supposed to be delivered by 8th of june but still now the same has not been delivered & i am not getting any positive response from them. The items has shipped from gurgaon on 7 & on 8th it was at my destination city again on 8th evening it has again moved to gurgaon & on 9th it has again been moved to the destination city but from the last two days it is showing the same result & the distance is not more than two hours. It seems like the package has been lost i want my full refund back.
Complaint marked as Resolved 2020-06-11 16:38:48
Received the parcel today

Complaint Status


[Jun 10, 2020] Delhivery / SSN Logistics customer support has been notified about the posted complaint.
Complaint comments  Add a commentComplaint category Postal & Delivery Services

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code

    Delhivery / Ssn Logistics — Delivery Not received and shipment is nearest hub from last 8 days

     Harshad01 on Jun 10, 2020
    They are not delivering the package and are updating false information on the shipment number.
    It has been 8 days since...
    Complaint comments  Read comments Complaint category Postal & Delivery Services

     Patelshivam on Jun 9, 2020
    I have ordered one product from flipkart that is coming via delivery courier since 26th of the last month i am waiting for my product on 26th that was next to me... And they did not deliver it
    Reason for non deliver - containment zone (What a joke is this... Where we do not have even a single patient of covid -19)
    After that they are playing with my product.
    At this temperature my parents are old and they can not take this much heat.
    Please help me.

    Complaint Status


    [Jun 09, 2020] Delhivery / SSN Logistics customer support has been notified about the posted complaint.
    Complaint comments  Add a commentComplaint category Movement & Delivery

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      Your Rating (1 star is bad, 5 stars is good)
      code

      [Resolved]

       Jashn Girotra on Jun 9, 2020
      A parcel which is being sent from raipur to kapurthala, pb has been stuck at bilaspur hr warehouse for 5 days without any updates.
      I have been trying to contact them but their customer service number doesn't work and they provide fake assurances on their twitter account.
      I wouldn't have resorted to posting this complaint here as long as i knew where my parcel was and if i could have atleast had some sort of way to communicate with the company but this is unacceptable when other couriers are able to deliver.

      Resolution demanded 1. Clarity in tracking process
      2. Better customer service
      3. Deliver my parcel asap (Tracking id[protected]
      Complaint marked as Resolved 2020-06-17 08:28:51

      Complaint Status


      [Jun 09, 2020] Delhivery / SSN Logistics customer support has been notified about the posted complaint.
      Complaint comments  Add a commentComplaint category Postal & Delivery Services

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        Your Rating (1 star is bad, 5 stars is good)
        code

        Delhivery / Ssn Logistics — delhivery - fake product received on cod

         zakkie on Jun 7, 2020
        Hi,
        I have received a fake product through your logistics service. It was cod and your company recieved the money...
        Complaint comments  Read comments Complaint category Electronics & Appliances

        Delhivery / Ssn Logistics — their helpline doesn't work and they haven't delivered my parcel [Resolved]

         Salman Reddy on Jun 7, 2020
        A parcel which is being sent from meerut to bangalore has been stuck in one location without any updates.
        I have been...
        Complaint comments  Read comments Complaint category Movement & Delivery

         adityabxj296 on Jun 7, 2020
        I placed an order on bajaao.com on 10/05/2020 (Order was done through online payment). Parcel was sent through delhivery ground. According to tracking details it was shipped. Now its been around one month and till now bajaao.com and delhivery ground has not provided any information regarding the delivery.

        Complaint Status


        [Jun 07, 2020] Delhivery / SSN Logistics customer support has been notified about the posted complaint.
        Complaint comments  Add a commentComplaint category Movement & Delivery

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          Your Rating (1 star is bad, 5 stars is good)
          code

           Jason Lenox on Jun 7, 2020
          The delivery person called yesterday morning, which i missed, but called back at 10:30 am about, he said he will deliver today. When i connected back today he says consignment is sent back, and he was very defensive and abusive.

          I need
          1. Consignment to be delivered today
          2. Delivery boy should be given deciplinary actions

          Have raised a complaint in their portal, but no constuctive response just we are sorry bla.. Bla..

          Complaint Status


          [Jun 07, 2020] Delhivery / SSN Logistics customer support has been notified about the posted complaint.
          Complaint comments  Add a commentComplaint category Movement & Delivery

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            Your Rating (1 star is bad, 5 stars is good)
            code

             Shrikant Narayanka on Jun 6, 2020
            Delay in delivery. Parcel is there in the city. But no one is delivering it. Please take action asap.

            Complaint Status


            [Jun 06, 2020] Delhivery / SSN Logistics customer support has been notified about the posted complaint.
            Complaint comments  Add a commentComplaint category Postal & Delivery Services

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              Your Rating (1 star is bad, 5 stars is good)
              code

              Delhivery / Ssn Logistics — parcel is stuck at a place, and their helpline number is dead

               Florano on Jun 6, 2020
              A parcel which is being sent from meerut to bangalore has been stuck in one location without any updates.
              I have been...
              Complaint comments  Read comments Complaint category Movement & Delivery

               Mashed Potatoes on Jun 5, 2020
              My shipment awb[protected] set to be delivered on march 21 but was lost by the courier boy andwrongly marked as delivered taking advantage of the lockdown.. Tried contacting customer support on call and email but they stopped replying. Worst courier company


              Parcel lost by courier boy

              Complaint Status


              [Jun 07, 2020] Delhivery / SSN Logistics customer support has been notified about the posted complaint.
              Complaint comments  Add a commentComplaint category Postal & Delivery Services

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                Your Rating (1 star is bad, 5 stars is good)
                code

                 Halata on Jun 5, 2020
                My tracking number is[protected] i didn’t got my order it was expected to deliver on 20 may 2020 now i want my order asap

                Complaint Status


                [Jun 05, 2020] Delhivery / SSN Logistics customer support has been notified about the posted complaint.
                Complaint comments  Add a commentComplaint category Pharmacy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  Your Rating (1 star is bad, 5 stars is good)
                  code

                   Halata on Jun 5, 2020
                  My tracking number is[protected], i order nasal mask from resmed they send my order from delhivery courier service this courier service is very very poor and have unprofessional behaviour they show that order was expected to deliver on 20 may 2020 but still didnt deliver my order and i have done online payment for my order.

                  Complaint Status


                  [Jun 05, 2020] Delhivery / SSN Logistics customer support has been notified about the posted complaint.
                  Complaint comments  Add a commentComplaint category Pharmacy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    Your Rating (1 star is bad, 5 stars is good)
                    code

                     PALLAVI KULIYE on Jun 4, 2020
                    [protected]
                    Above parcel still not rec'd it's too late i want delivery urgently please help us out

                    Complaint Status


                    [Jun 04, 2020] Delhivery / SSN Logistics customer support has been notified about the posted complaint.
                    Complaint comments  Add a commentComplaint category Online Shopping

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      Your Rating (1 star is bad, 5 stars is good)
                      code

                       ak8787 on Jun 4, 2020
                      Tracking number:[protected], its 7 days shipment at the orgin location itself.. Naming it unexpected scan at other location.

                      Number provided to call says out of service :courier contact: +[protected]


                      where is the parcel

                      Complaint Status


                      [Jun 04, 2020] Delhivery / SSN Logistics customer support has been notified about the posted complaint.
                      Complaint comments  Add a commentComplaint category Movement & Delivery

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        Your Rating (1 star is bad, 5 stars is good)
                        code

                         Shuaib.73 on Jun 3, 2020
                        Hi team,

                        I am writing this email with regard to a very essential shipment that is stuck at bangalore hub for the last 45 days


                        courier is stuck in the same place from 17 of april

                        Complaint Status


                        [Jun 03, 2020] Delhivery / SSN Logistics customer support has been notified about the posted complaint.
                        Same thing happen with me
                        Complaint comments  Add a commentComplaint category Postal & Delivery Services

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          Your Rating (1 star is bad, 5 stars is good)
                          code

                           Chaitanya Dhomse on Jun 2, 2020
                          My courier was dispatched by my 23/06/2020. Docket number[protected]. Still not received and not proper contact person. Arrogant staff. I personally visited hub at pune, tathawade. As parcel was shown at tathawade, but still no proper response. Asked me to go back and call next day. Then again i called on next day but not received my call. Mr. Vinod shinde (Delhivery) was my contact person.

                          Complaint Status


                          [Jun 02, 2020] Delhivery / SSN Logistics customer support has been notified about the posted complaint.
                          Complaint comments  Add a commentComplaint category Postal & Delivery Services

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            Your Rating (1 star is bad, 5 stars is good)
                            code

                            Delhivery / Ssn Logistics — Package delivery delay

                             Karthick157 on Jun 2, 2020
                            I have send the package on 20-may-2020 and i have paid 90 rupees for the delivery charges.

                            On 27-may-2020 parcel...
                            Complaint comments  Read comments Complaint category Law & Civil Rights

                             Amitkumar3927 on Jun 2, 2020
                            The expected delivery date was 01 june 2020 for my order tracking id[protected].

                            It has been kept in haryana for almost 1 week, it should have been delivered by now, every time i had to cancel my order due to non delivery by delhivery before corona time.

                            Could you please tell me when i will get my delivery, other product relating to tv has been delivered by other logistic partner.

                            Your service is too slow. People should not trust you in case of need or urgency.

                            Complaint Status


                            [Jun 02, 2020] Delhivery / SSN Logistics customer support has been notified about the posted complaint.
                            Complaint comments  Add a commentComplaint category TVs

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              Your Rating (1 star is bad, 5 stars is good)
                              code

                               manish7898 on Jun 1, 2020
                              Hi team,

                              I am writing this email with regard to a very critical shipment that is stuck at bangalore hub for the last 3 days without any movement. I understand the current situation, but what is even more disappointing is the fact that no one is at least even having the courtesy to answer my call!

                              Awb details[protected] and[protected]

                              These silicone bags need to be supplied to local labs for storing chemicals and liquids on an urgent basis.

                              I request you to please look into this on priority and help us in the same.

                              I have highlighted the same to 'sahil barua' on twitter as well

                              Complaint Status


                              [Jun 01, 2020] Delhivery / SSN Logistics customer support has been notified about the posted complaint.
                              Complaint comments  Add a commentComplaint category Postal & Delivery Services

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                Your Rating (1 star is bad, 5 stars is good)
                                code

                                Recently Discussed

                                (21 minutes ago)
                                Power Grid (Village - Kup Kalan), District Sangrur (Punjab)
                                electricity cut whole day
                                (38 minutes ago)
                                Ffwork.in
                                blackmail and harass
                                (42 minutes ago)
                                Ffwork.in
                                Blackmail
                                (1 hours 3 minutes ago)
                                Cleartrip
                                air ticket not booked but, 4720/deducted my account regarding trip id 200512590154 on date12th may 2020
                                (1 hours 28 minutes ago)
                                Nykaa.com
                                product undelivered by nykaa

                                Featured Complaints