[Resolved]  Delhivery / Ssn Logistics — fake delivery status

I had ordered a pair of foot wear (Allen solly beige ballerinas) from allen solly website. I had not got any delivery information or calls on the same. But when i checked the allen solly website, it says its been delivered when its actually not.

I went ahead and checked the delhivery website and tracked my shipment with id : awb no.[protected]Delhivery)

And was so shocked to see a delivered status was 'delivered' as i did not receive a call nor actually took the product. There are several cctc cameras around which could easily help understand it was a fake delivery.

Request delivery team to take action and ensure my delivery happens as promised.

There is zero response over the helpline number. I spent so many days trying to reach out to you over call.

Kindly help resolve at the earliest.

Thanks!
+2 photos
Was this information helpful?
No (0)
Yes (0)
Feb 28, 2019
Complaint marked as Resolved 
Delhivery customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2019
Delhivery Customer Care's response
Hi,

We apologize for the inconvenience caused. We have escalated your issue with the concerned team and someone from our end will connect with you shortly.

Thanks & Regards,
Team Delhivery
Verified Support
Jan 28, 2019
Delhivery Customer Care's response
Hi,

We tried to connect with you on your registered number but found it to be Switched Off. Please share us any other phone number or email id through which we can connect with you.

Thanks & Regards,
Team Delhivery
Feb 02, 2019
Updated by Nithya Nambiar
Hi team,

Please reach out to me on +91 [protected] or [protected]

Thanks
Jul 16, 2019
Updated by Nithya Nambiar
No resolution
Complaint comments 

Comments

My product has been cancelled two three times by the dehlivary courier office kishanganj bihar, they are misbehaving with the customer when we go to ask about our products.they blame delivery boy and says he is not here for now.i am highly disappointed with dehlivary office in kishanganj

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Delhivery
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    3741
    Pending
    0
    Resolved
    514
    Delhivery Phone
    +91 12 4671 9500
    +91 12 4471 8919
    Delhivery Address
    Plot 5, Sector 44, Gurugram, Haryana, India - 122002
    View all Delhivery contact information