Delhivery / Ssn Logistics — kept the product (mi tv) for 10 days with no change

Address:

Hyderabad, Andhra Pradesh, 500057

Hi,

I have ordered mi tv on 18th, the product is shipped on the same day to hyderabad_alwal_l (Telangana) and it took a week to reach hyderabad_tolichwk_l, and the product is still not delivered. Everytime we call, the executive says they have scanning issues.
My parents are waiting for this shipment, stopping their trip to mumbai from 24th onwards.
Now the website shows the product reached destination city-
Such a pathetic delivery system from this company