[Resolved]  Delhivery / Ssn Logistics — my shipment says delivered but my customer didn't receive the parcel

Address:	400097
Website:	www.delhivery.in

So let me start from the beginning
I requested the pickup for my parcel on saturday
The delivery guy called my once but i was not able to pic the call so later i called him but he told me that the pickup time was over he cant come today (Saturday), he told he'll come tomorrow (Sunday) but he didnt came that day also then later on monday i called him up to ask if he will be able to pick up the parcel today but he told he cant as he is having his off so i asked if i can go to the office and give the parcel in the office he told yes i can so next day i went in the office and gave them the parcel, that was (Tuesday)
Then i started tracking the packages and it was all well, today (Wednesday) i saw that the packages are out for delivery, and maybe the customer got the mesaage or email, so he called me up that he didnt expected the delivery today (Wednesday) so he didnt informed anyone in his neghbiourhood to collect the parcel amd he went out of city for a day so i told him that u can tell the courrier guy to bring the parcel next day (Thursday) and he'll do it, and then later maybe he got the call amd he informed the delivery guy to delay the shipment, i got a call from the customer that he informed the courrier guy to delay it by a day and he agreed,
And i checked the tracking and it was also updated that the product is been delayed as requested by customer then later in the afternoon i got a call frm my customer he informed me that he got a message saying product delivered, and also an email, but he told me that he didnt collected the parcel, nor any of his neighbour and when i checked the tracking it showed delivered. But you guys from shiprocket are so dumb? That it is clearly shown that the customer requested a delay of 1 day and in 3hrs he collected the parcel cant u see something bad cooking?

I requested to open a ticket requesting the pod

I got the pod

According to me the signatures are fake sir
As my customer didnt attended at parcel and told the delivery guy to deliver the next day you can see it in the tracking details

I got in touch with my customer
My customer told me that he is out of city and he'll will be able to attend the parcel tomorrow[protected]

Then how can he collect the parcel same day at 3:00 pm

See i would like to say that you can check the pod (Proof of delivery)
In that all the signature are different and in one parcel the is not a single signature

Please contact the delivery office and ask them who did they deliver it to? And where did they delivered?
If the guy went in the building then he might have entered his name in the register na or else if he met the customer somewhere then ask him where so that near that place anywhere on the road there must be a cctv
So then if he came there then he must be there in the cctv

Sir the parcel was not of small amount there were total 8 parcels costing 43, 000rs

And my customer didnt recieved any thing as he was not in the city

The delivery guy must have kept the parcel as the signatures in the pod are all different in all pods please look in my concern as soon as possible

I didnt knew i'll have such a bad experience doing business with you all (Shiprocket)

And delhivery is one of the worst shipping company they have such poor delivery guys
They just steal our products

I can surely say that the courrier guy has robbed the parcel
Please take complete action against all of them
Or else i'll have to take the help of the law

I have attached the screenshot of the pods
Which clearly shows that all of the sigantures done are different as u can see it clearly

Even i[censored] do many signatures at a time there is only a slight difference between the signatures not this much big

I can clearly say that the courrier guy or the delhivery company has eaten my parcel

My awb number are
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