[Resolved]  Delhivery / Ssn Logistics — no response for customer issue

Address:

West Godavari, Andhra Pradesh, 534001

Hi team,

On 24th oct 2019, amit packers and movers has picked my house holds from hyderabad kphb colony to accepting delivery to be done at my residence in eluru. I have received communication that my households will be delivered with in 2 working days, however the same was not been delivered as communicated after long followups the packers and movers has said that they gave the households to delhivery.com and which is still in transit.

From that day mr. Happy official executive of amit packers was not responding to my messages and calls, hence i have made followup with delhivery directly and they are not at all responding to my issue, after long followups i have received partial households except mattress on 04th of nov
Out of which bed was damaged when i have communicated the same with mr. Happy he said let all the luggage come then will go for claim and then he wont respond again, finally on 02nd dec 2019, we have received mattress when i was in chennai for office work and then moved to hyderabad for my fathers surgery, then on 21st dec once i returned home i have realized that the mattress delivered is wrong delivery. Immediately i have started chasing on the issue however still didn't resolve, also i have shared pictures of my mattress and the one i have received also the one i have received is mentioned as odisha which is no where related to me. Now delhivery.com is saying that the mattress booked and delivered are same.

I have the chain mail which clearly shows the lack of response from customer support executives and i was waiting to get my issue resolved since 21st dec 2019, still the mail is being added day to day for help but no response.

Requesting you to kindly do me justice with this regards.