Delhivery / Ssn Logistics — non delivery of package

Address:	Pune, Maharashtra, 411015
Website:	www.delhivery.com

Awb no.[protected]
I placed an order with bohriali.com on 7july 18.
On 9 july ' delhivery courier service' www.delhivery.com picked by parcel and till now i haven't received it. (27 july 18).

There tracking system is faulty and they keep lying about the package delivery.

Once they said consignee was not at the address. Which is totally wrong because i stay at home and no one came to deliver the product.

Again they said address was wrong which is false because i have proof of 'bohriali.com' invoice of my order. Address given by me was correct.

Once they said, i asked for delaying the delivery. Which is not true because i stay at home and needed my package. Why would i delay?

On 18 july18 i received a call from a delivery boy he told my address is wrong. (Which is false because my address was correct when i ordered). They themselves put wrong address.

Still i posted my address again for them on their website link on 17july18.
Also i verbally told the address and pin code to the delivery boy.

On 19 july 18 when i didn't receive my parcel again i called delivery boy. He told me he has already sent my parcel to correct location.

After that their track record shows that parcel is in the city.

After waiting and repeatedly calling their cust care no. Which no one receives.
I emailed them asking for my parcel.
I got a call from them on 20 july18, friday. They said i will receive it within 24hrs. Which never happened.
I am mailing them every day and they say same thing that i will receive it in 24hrs

On 24 july one man called me and again said the same thing that my address is wrong.

Again i gave him my address. He told me i will receive it on 25 july18.

Now on 26 july18 there was a transporters strike. They said there is strike we can't deliver. The parcel is already in the city. Still they didn't deliver.

There was no strike earlier. Still they didn't deliver my parcel.
I didn't receive my order till now
(27july 18) even after 20days.