[Resolved]  Delhivery / Ssn Logistics — not informed on return order cancellation

Address:

Bangalore, Karnataka

Tracking id[protected]
Order id 9849110e09120746

Why has the order been cancelled.
I had asked delivery boy to come weekend sunday, the next day.
On sunday, he himself chooses to come monday

Now i see cancelled.

Why was i not informed.

If i am being called and informed about courier coming,
I should be called and informed about the cancellation of the pick up too.

I did not get any call of cancellation.

We pay money before we receive the samples.
Least is, we must be informed timely of anything via call.

Same as done on order request, delivery request & etc.

Have sent emails on customer services : customer. [protected]@delhivery.com & on call centre too.
I get no proper response.

Despite delivery reputation. I need to rely on my experience.
I am forced to come on a public platform for solution & need visibility to who is accountable.

In regards to above, after speaking to customer care executives & manager now i get to know, there are no sunday deliveries.

Then why was the delivery boy not updated on it.

The purpose of online shopping is to save time,

If i take 1+ hour just to connect with the customer care people then get no response, excluding the time taken in emails & sop understanding.

I might as well buy it offline than online.

Also the bangalore delivery office is only 2 kms away from the pick up location & even then the negligence.

Shall await your revert for the listed.

Who is accountable.
(Pls advise is delivery or the online brand responsible for cancellation.)

Why should i pay 65 rs to any of the party at all

For reissuing the delivery.
When i was not at all informed on call of cancellation.

Not even an automated reply has come from the customer care service email.